Customer-First Service Advisor – Automotive

BMW; Cardiff; On-site; GBP 20,000 - GBP 30,000; Full time

Job summary

A leading automotive group in Cardiff is seeking a Service Advisor to provide outstanding customer care and be the essential link between customers and workshops. Candidates should have prior experience in the automotive industry but we welcome those eager to learn. This role demands excellent organisational and customer service skills in a fast-paced environment. You will enjoy benefits including enhanced holiday entitlement, maternity and paternity pay, and various discounts.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / community work

Qualifications

• Service Advisor experience within the automotive industry is required.
• Willingness to learn and progress in the role.
• High levels of customer satisfaction in a busy environment.

Responsibilities

• Provide outstanding customer care as a vital link between customers and the workshop.
• Inform and consult customers on vehicle servicing.
• Liaise with technicians about vehicle statuses.

Skills

Customer service background

Organisational skills

Attention to detail

Tools

Kerridge

Job description

A leading automotive group in Cardiff is seeking a Service Advisor to provide outstanding customer care and be the essential link between customers and workshops. Candidates should have prior experience in the automotive industry but we welcome those eager to learn. This role demands excellent organisational and customer service skills in a fast-paced environment. You will enjoy benefits including enhanced holiday entitlement, maternity and paternity pay, and various discounts.