Leisure Centre Duty Manager — Lead Operations & Service

Better; Welwyn Garden City; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading leisure operator in Welwyn Garden City is seeking a Duty Manager to oversee the daily operations of the leisure centre. The role involves unlocking the facility, managing customer queries, and supervising the team to enhance service delivery. Successful applicants will be passionate about the leisure industry and possess strong leadership skills. Training will be provided for personal growth in this dynamic position. Industry-leading pay and several employee benefits are included.

Benefits

Good pension schemes

Discounted gym membership

Learning & development support

Health assurance

Career pathways and professional development

Qualifications

• Experience in a customer-facing role.
• Ability to supervise staff and manage team dynamics.
• Passion for the leisure industry and customer service.

Responsibilities

• Unlock and set up leisure centre for operation.
• Handle customer queries and ensure satisfaction.
• Manage day-to-day operations of the centre.

Skills

Can-do attitude

Customer service skills

Supervision and team management

Ability to handle pressure

Job description

A leading leisure operator in Welwyn Garden City is seeking a Duty Manager to oversee the daily operations of the leisure centre. The role involves unlocking the facility, managing customer queries, and supervising the team to enhance service delivery. Successful applicants will be passionate about the leisure industry and possess strong leadership skills. Training will be provided for personal growth in this dynamic position. Industry-leading pay and several employee benefits are included.