Resident Experience Specialist

Centrick Group; Birmingham; On-site; GBP 20,000 - GBP 30,000; Full time

Job summary

A property management company is seeking a Customer Experience Advisor to serve as the first point of contact for residents and clients. In this role, you'll handle various property-related inquiries, ensuring timely and accurate resolutions. Ideal candidates thrive in fast-paced environments, possess strong communication skills, and demonstrate empathy in every interaction. The position offers opportunities for growth and a supportive team culture, with 25 days of holiday, enhanced pension schemes, and various health benefits.

Benefits

25 days’ holiday plus bank holidays

Enhanced pension scheme

Medicash and health support

Study support

24/7 mental health services

Additional day off for birthday

Volunteer day annually

Qualifications

• Thrives in a fast-paced environment.
• Confident on the phone with clients.
• Ability to manage multiple tasks effectively.

Responsibilities

• Handle inbound and outbound calls professionally.
• Manage common enquiries about services and operations.
• Proactively follow up on open maintenance jobs.
• Deliver high levels of customer service.

Skills

Customer service skills

Communication skills

Empathy

Time management

Job description

A property management company is seeking a Customer Experience Advisor to serve as the first point of contact for residents and clients. In this role, you'll handle various property-related inquiries, ensuring timely and accurate resolutions. Ideal candidates thrive in fast-paced environments, possess strong communication skills, and demonstrate empathy in every interaction. The position offers opportunities for growth and a supportive team culture, with 25 days of holiday, enhanced pension schemes, and various health benefits.