Veterinary Receptionist — Multisite Customer Care

Kernow Vet Group; Brighton; On-site; GBP 10,000 - GBP 40,000; Full time

Job summary

A veterinary practice in Brighton seeks a dedicated receptionist to join their fast-paced team. The role involves being the first point of contact for clients, booking appointments, and managing enquiries. Ideal candidates should possess strong customer service skills, empathy, and attention to detail. You will work 32.25 hours per week, including shifts across various sites. The role offers a competitive salary along with generous annual leave and employee benefits, including learning opportunities and wellness initiatives.

Benefits

6.6 weeks annual leave

Additional leave for birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Qualifications

• Experience in a customer-facing role is a plus.
• Ability to handle emotional situations with empathy.
• Accurate data recording skills are essential.

Responsibilities

• Be the first point of contact for clients.
• Book appointments and handle enquiries face-to-face and remotely.
• Maintain client records and process payments.

Skills

Customer service skills

Empathy

IT skills

Attention to detail

Team player

Job description

A veterinary practice in Brighton seeks a dedicated receptionist to join their fast-paced team. The role involves being the first point of contact for clients, booking appointments, and managing enquiries. Ideal candidates should possess strong customer service skills, empathy, and attention to detail. You will work 32.25 hours per week, including shifts across various sites. The role offers a competitive salary along with generous annual leave and employee benefits, including learning opportunities and wellness initiatives.