Branch Operations Manager

City Plumbing; Birmingham; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading plumbing and heating supplier is seeking a Branch Operations Manager in Birmingham. The role involves overseeing branch operations, ensuring high customer service standards, and driving sales performance. The ideal candidate will have strong leadership skills and a proactive approach to sales. The company values diversity and is committed to creating an inclusive workplace, offering various employee benefits that support career growth and well-being.

Benefits

Bonus

Discounts, savings and cash back at retailers

Life assurance

Extended family policy

Mental Health First Aiders

Complete induction

Financial education

Flexible working options

Qualifications

• Experience in managing a team in a customer-focused environment.
• Demonstrated ability to drive sales and exceed targets.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Oversee daily branch operations and team management.
• Ensure high standards of customer service and compliance.
• Maximize sales and profitability of the branch.

Skills

Effective team management

Pro-active sales approach

Customer relationship management

Excellent communication skills

Ability to interpret financial information

Job description

Come and join us as a results driven Branch Operations Manager to deliver sales and exceed customer expectations as part of a hugely successful branch team.

As a Branch Operations Manager, you will report directly to the Branch Manager and support the day to day running of the branch. You will identify and capitalise on every sales opportunity, through management of staff and resources, and inspiring your customers with the perfect solutions for their requirements. The Branch Operations Manager will be an expert at building rapport quickly and creating trusted relationships to ensure that everything we do enables us to deliver on our promises to our customers and exceed expectations. As a Branch Operations Manager, you will deputise in the Branch Managers absence, and have direct responsibility for the day the to day management of branch colleagues. You’ll naturally promote and embrace our inclusive team environment and we’re sure you’ll have some fun along the way!

• Effective management of the team and resource in the absence of the Branch Manager
• Ensure the highest standards are maintained in the branch at all times preventing loss or damage, pilfering or breakage to stocks or property, also in respect of staff performance, good housekeeping and strict observance of Company policies and procedures
• Assisting the Branch Manager to profitably meet and exceed the branch sales targets
• Managing the sales office, branch purchasing and stock control
• Maximising margin and net profit
• Controlling stock management within the branch, ensuring that the correct procedure is adopted when placing all orders for branch stock & direct business.
• Supporting branch logistics and fleet compliance with support and in collaboration with the branch manager
• Liaising with and support the contracts supervisor to understand the complexities of the contracts side of the business and demands on our contracts customer base
• Keeping everyone safe
• Build and maintain relationships with new and existing trade and retail customers
• Assist the Branch Manager in the development of all team members.
• Role model and support the Branch manager in driving and implementing ‘What Good Looks Like’ across the branch

As a Branch Operations Manager, you’ll have an innovative and agile approach to identify growth opportunities. You’ll enjoy working collaboratively with a dedicated focus on driving results, whilst being committed to acting with integrity and honesty in everything you do.

• Tenacity and resilience
• A pro-active approach to sales, with a strong desire and ability to win and grow new business
• Experience of customer relationship management and developing a true partnership approach
• Excellent communication skills
• Self confident and self motivated, with the ability to work on own initiative or as part of a wider team
• Ability to interpret basic financial and statistical information

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they don’t have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if you’re interested in this role but think that your previous experience doesn’t completely match – apply anyway. You could be just the person we’re looking for!

From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We’re proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we’re super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.

• Bonus
• Discounts, savings and cash back at numerous retailers
• Life assurance
• Extended family policy including maternity, paternity, additional annual leave and more
• Mental Health First Aiders and Employee Assistance Programme, we look out for each other
• Complete induction and a company that lets you grow and encourages development
• Financial education and loans
• Flexible working options
• A business striving to create an environment of inclusion so everyone can be their true self
• And more!

We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it.

We are committed to best practices in recruitment and Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.