Branch Support Manager

City Plumbing; Wakefield; On-site; GBP 80,000 - GBP 100,000; Full time

Job description

Are you a commercially minded professional with a knack for operational excellence? City Plumbing is looking for a Branch Support Manager to join our Estimating team in Leeds.

In this vital role, you will serve as the operational backbone for projects that build our communities. You will be responsible for ensuring accurate and competitive pricing for New Build homes, Social Housing, and essential Public Sector projects like schools and hospitals. By removing administrative friction and protecting margins, you will help our branches provide a faster, more reliable service to our customers.

• Operational Support: Act as the bridge between central support functions and our branch networks, ensuring all "mandatory information" is captured and audit trails are flawless.
• Pricing Strategy: Manage net pricing, supplier claim backs, and margin protection to ensure we remain the "Customer Choice".
• Data Analysis: Analyse "Lost Order" data and monitor competitor trends to provide strategic recommendations for the business.
• Stakeholder Management: Influence and navigate complex conversations regarding margins and supplier support with Branch Managers and external partners.

You possess a versatile skill set that blends strategic thinking with hands‑on operational excellence. You are a natural problem‑solver who can navigate complex organizational structures with ease, maintaining a calm and professional demeanour even when working under the pressure of tight deadlines. Your communication style is clear and influential, allowing you to build strong relationships with stakeholders at all levels, from branch colleagues to external suppliers. With a keen eye for detail and a proactive approach to continuous improvement, you don't just follow existing processes, you actively look for ways to make them more efficient and effective for the wider team.

You will bring proven commercial expertise to the role, with a background in pricing or business support ideally gained within the building materials, merchanting, or construction sectors. You should demonstrate strong leadership capabilities in managing administrative functions, backed by your consistent track record of meeting strict Service Level Agreements (SLAs). Beyond operational management, you will use your analytical rigor to transform complex data into actionable insights, utilising your deep understanding of pricing mechanics, net pricing, and margin protection within a distribution model.

From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We’re proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we’re super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.

• Bonus
• Discounts, savings and cash back at numerous retailers
• Life assurance
• Extended family policy including maternity, paternity, additional annual leave and more
• Mental Health First Aiders and Employee Assistance Programme, we look out for each other
• Complete induction and a company that lets you grow and encourages development
• Financial education and loans
• Flexible working options
• A business striving to create an environment of inclusion so everyone can be their true self
• And more!

We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it.

We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.