Production Support Engineer

Northern Ireland Water Limited; Belfast; Hybrid; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading water utility company in Belfast is seeking an experienced Production Support Engineer on a contract basis. You will monitor live systems and respond to incidents, ensuring system stability and timely resolution. The ideal candidate should have background experience in production operations and incident management. This role offers a competitive assignment rate and is set for 9-12 months, supporting critical systems in a fast-paced environment.

Qualifications

• Prior experience in a Production Support, Technology Operations, or Application Support role.
• Experience with Unix/Linux and troubleshooting techniques is essential.
• Experience supporting customer-facing or business-critical systems.

Responsibilities

• Monitor live systems and respond to alerts.
• Perform initial investigation and remediation of incidents.
• Work closely with internal technology teams for system stability.
• Use monitoring tools for effective incident resolution.

Skills

Production Support experience

Unix/Linux troubleshooting

Ability to prioritize under pressure

Incident management

Job description

Overview

MCS Group is looking for an experienced Production Support Engineer to join a leading and diverse derivatives marketplace, in their Belfast office, on a contract basis. Joining the TechOps function, you will support business-critical, customer-facing systems within a high-availability environment.

This contract is well suited to someone with a background in production operations, TechOps, incident management and system support, who is comfortable working in live environments and responding effectively to service incidents.

The Role

You will be responsible for monitoring live systems, responding to alerts, performing initial investigation and remediation, and escalating issues in line with established operational processes.

You will work closely with internal technology teams to ensure system stability and timely incident resolution across multiple environments.

This Production Support Engineer will monitor customer-facing environments including Production, Test and Disaster Recovery.

Working within L1 / L2 Support, you will respond to system and application incidents, performing triage and remediation where appropriate, and escalate incidents in a timely manner when appropriate.

You will also use monitoring and operational tools to ensure incidents are acknowledged and resolved efficiently.

The Person

Some prior experience in a Production Support, Technology Operations or Application Support role is required.

Experience with Unix / Linux and with basic troubleshooting techniques is essential.

You will have experience supporting customer-facing or business-critical systems.

This is an incredibly busy area of the business, and so strong ability to prioritise and work effectively under pressure is required.

Exposure to cloud platforms such as AWS or GCP is not essential but would be nice-to-have!

Details

• Working Hours: 7am - 4pm
• IR35: Inside
• Assignment Rate: Competitive
• Contract Duration: 9 - 12 months (Maternity Cover)
• Location: Belfast / Hybrid

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Jill Johnston, Head of IT Contracts, at MCS Group 02896 935 509

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs www.mcsgroup.jobs

MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.

Not all agencies are the same… MCS Group are passionate about providing a first-class service to all our customers and have an independent review rating of 4.9 stars on Google.