Clinical Nurse Advisor (Connected Care)

Bupa Insurance Limited; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job description

Clinical Nurse Advisor (Connected Care)

Cromwell Hospital, Kensington London SW5 0TU

Permanent - 37.5 hours per week (Hybrid)

Salary up to £43,730 per annum depending on experience

Joining Bupa, you'll benefit from access to our state-of-the-art Clinical training facility, a centre for connected learning, care and careers. Bupa Campus is a vibrant learning initiative that brings all our people together in virtual and physical spaces across the Bupa globe to share, connect and learn in fun, creative and innovative ways.

Role Overview

The Triage Nurse is responsible for delivering high-quality, patient-centred care at the first point of clinical contact across Cromwell Hospital, Basinghall Clinic, London Medical, New Victoria Hospital, and other associated hospital and outpatient centres. Operating within a multidisciplinary team, the post holder will assess, prioritise, and direct patients according to clinical urgency, ensuring safe and timely access to appropriate services.

Reporting to the Clinical Services Manager (Connected Care), the Triage Nurse will combine clinical expertise with strong communication skills to support seamless patient pathways, uphold clinical standards, and contribute to operational efficiency. This role is pivotal in promoting a culture of collaboration, accountability, and continuous improvement, underpinning the delivery of exceptional patient experience and clinical outcomes.

What you'll do

• Deliver high quality, safe and clinically effective health care over the telephone.
• Review and clinically assess new referrals to appropriate pathway.
• Complete and document all triage decisions using the standardised triage Form.
• To recognise and work within scope of practice seeking support where appropriate.
• Analyse and critically evaluate a range of information during the telephone consultation and to provide accurate advice and health information to patients in order to empower and enable them to act upon the advice given.
• Act independently within the constraints of professional and organisational policies and structures.
• Identify and use information sources to support and underpin clinical decision making.
• To work independently, taking responsibility and accountability for managing own workload, risk assessment and risk management.
• Refer to other clinical colleagues as necessary for advice whilst maintaining accountability and responsibility for all decisions made in relation to your clinical assessment.
• Assist the Clinical Services Manager with operational requirements in the delivery of a consistent, safe service in all aspects of the patient journey whilst instilling a culture of customer service throughout the nursing team.
• Ensure clinical decisions align with Bupa's clinical governance standards and pathway criteria.

What you'll bring

• An active Adult General Adult NMC pin
• Staff nurse experience working in an outpatient's department, oncology, gynaecology, gastrointestinal unit, urology or A&E department.
• Experience in clinical audit.
• Experience in the development of policies and protocols to support best practice.
• Experience in risk assessments, handling complaints and incidents.
• Teaching/assessing qualification.
• Excellent written and verbal communication skills.

Why Bupa?

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Access to Bupa Campus Clinical Training Academy to support career development
• Payment of professional registration fees
• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Diversity and Inclusion

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format please email: [e-mail]

At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately'.

Time Type

Full time

Job Area

Nursing & Theatres

Locations

Cromwell Hospital London, Cromwell HSK