Reservations & Guest Services Agent

Peoplebank; Greater London; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading hospitality organization in Greater London is seeking a Reservations & Guest Services Agent. The ideal candidate will have prior experience in a similar role within a luxury or lifestyle hotel, demonstrating excellent communication and a passion for delivering exceptional service. Responsibilities include managing guest reservations, providing personalized assistance, and collaborating with other departments to ensure smooth operations. The role offers a vibrant work environment in one of the UK's premier hospitality venues.

Benefits

Employee discounts on hotel stays

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Cycle to work scheme

Wellbeing tips and support

Free meals on duty

Qualifications

• Previous experience in a reservations or guest services role.
• Strong passion for hospitality and commitment to 5-star service.
• Capability to handle various guest concerns with professionalism.

Responsibilities

• Handle guest reservations with accuracy and warmth.
• Provide personalised guest recommendations and assistance.
• Collaborate with Front Office, Concierge, and Housekeeping.

Skills

Excellent communication skills

Attention to detail

Problem-solving attitude

Warm, engaging manner

Proficiency in hotel booking systems

Tools

PMS/CRM software

Microsoft Office

Job description

Reservations & Guest Services Agent (Maternity Cover)

The Opportunity

Are you passionate about hospitality and love creating seamless, memorable guest journeys from the very first hello?

We’re looking for a Reservations & Guest Services Agent to join our front-of-house team at a 5-star lifestyle hotel where every interaction is personal, polished, and full of personality. If you thrive on delivering exceptional service and have a flair for detail, this is your moment.

What You’ll Do

• Handle guest reservations with accuracy, warmth, and efficiency — by phone, email, and online.
• Provide personalised recommendations and pre-arrival assistance to enhance the guest experience.
• Collaborate with Front Office, Concierge, and Housekeeping to ensure smooth arrivals and departures.
• Manage booking systems, guest profiles, and special requests with precision.
• Resolve queries and concerns with professionalism and a guest-first mindset.
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty

Ideal Candidate

• Previous experience in a reservations or guest services role, ideally in a luxury or lifestyle hotel.
• Excellent communication skills and a naturally warm, engaging manner.
• Strong attention to detail and a proactive, solution-focused attitude.
• Familiarity with hotel booking systems (PMS/CRM) and Microsoft Office.
• A passion for hospitality and a commitment to delivering 5-star service.

Hotel

St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.