Front Office Manager

Peoplebank; Milton Keynes; On-site; GBP 30,000 - GBP 45,000; Full time

Job summary

A leading hotel management company in Milton Keynes is seeking a Front Office Manager to lead the Front Office team, ensuring exceptional guest service and efficient operations. The ideal candidate will have at least 3 years of experience in the hotel industry and strong leadership skills. Key responsibilities include overseeing front desk duties, developing operational procedures, and enhancing guest satisfaction through effective management. This role offers opportunities for growth and a supportive environment.

Benefits

Employee discounts on bedroom rates

Access to employee room benefit programme

Shopping discounts

Free meals on duty

Free parking

Qualifications

• Minimum of 3 years of experience in a similar role within the hotel industry.
• Ability to work well under pressure and handle multiple tasks simultaneously.
• Flexibility to work varying schedules including weekends and holidays.

Responsibilities

• Manage and motivate the Front Office team to ensure exceptional guest service.
• Oversee all front desk duties for accuracy and efficiency.
• Develop and implement procedures for Front Office operations.

Skills

Strong leadership and management skills

Excellent communication and interpersonal skills

Proficient in hotel management software

Strong analytical and problem-solving skills

Tools

Opera

Fidelio

Job description

What You'll Do

• Lead with Excellence: Manage and motivate the Front Office team, ensuring exceptional guest service is delivered at all times.
• Oversee Operations: Ensure all front desk duties, including check-in, check-out, and billing, are completed accurately and efficiently.
• Streamline Processes: Develop and implement procedures to ensure the smooth operation of the Front Office, including managing inventory and supplies.
• Coordinate Seamlessly: Work closely with other hotel departments to provide a seamless guest experience.
• Enhance Guest Satisfaction: Monitor guest feedback and implement changes to continuously improve service.
• Train & Develop: Train new team members and provide ongoing training to enhance the skills of all team members.
• Drive Success: Develop and implement strategies to increase revenue and occupancy.

Why Join Us

Impactful Role: Play a crucial role in ensuring every guest has a memorable stay.

Supportive Environment: Be part of a team that values your expertise and provides opportunities for growth and development.

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Minimum of 3 years of experience in a similar role within the hotel industry
• Strong leadership and management skills with the ability to motivate and develop a team
• Excellent communication and interpersonal skills, with the ability to handle guest complaints effectively
• Proficient in hotel management software, such as Opera or Fidelio
• Ability to work well under pressure and handle multiple tasks simultaneously
• Strong analytical and problem-solving skills
• Proven track record in achieving revenue targets and improving guest satisfaction
• Flexibility to work varying schedules including weekends and holidays

Hotel

Situated in the heart of Milton Keynes’ business and shopping district, the hotel is a short walk from Milton Keynes Central Station, which offers direct trains to London. London Luton Airport (LTN) is also conveniently just a 30-minute drive away.

For business travelers, the hotel’s proximity to companies like Argos and Santander is ideal, and the 9 flexible conference rooms in the Academy conference center can accommodate up to 100 delegates. Families can enjoy a visit to the nearby Bletchley Park, the former British WWII codebreaking center, just a 10-minute drive away.

Shopping enthusiasts will appreciate the nearby Intu Milton Keynes Shopping Center mall, which offers a variety of high-street shops. For those seeking adventure, the indoor Snozone provides an opportunity to try skiing

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.