Shift Manager: Lead Teams & Deliver Peak Service

McDonald's; Leicester; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A global fast-food chain in Leicester is seeking a Shift Manager to lead and coach a team of over 100 employees. This role requires strong leadership skills, a focus on customer satisfaction, and the ability to work varied shifts, including weekends. The ideal candidate will have experience in managing teams within the hospitality or retail sector. The position offers a competitive benefits package including holiday pay and employee discounts.

Benefits

Holiday pay

Service Awards

Pension scheme enrolment

Meal allowance

Employee discounts

Qualifications

• Experience managing and leading teams in a retail, hospitality, or customer-focused environment.
• Ability to adapt to customer needs and work varied shifts, including weekends and bank holidays.

Responsibilities

• Accomplish shift work requirements by orienting, assisting, and coaching employees.
• Monitor operations, reallocating resources, and solving operational problems.
• Deliver outstanding customer experiences to drive sales and profitability.

Skills

Leadership

Customer service

Problem-solving

Team management

Job description

A global fast-food chain in Leicester is seeking a Shift Manager to lead and coach a team of over 100 employees. This role requires strong leadership skills, a focus on customer satisfaction, and the ability to work varied shifts, including weekends. The ideal candidate will have experience in managing teams within the hospitality or retail sector. The position offers a competitive benefits package including holiday pay and employee discounts.