Account Manager

Cobal Sign Systems Limited; Newbury; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A growing client services firm in Newbury is looking for an Account Manager to enhance their team. This role involves coordinating orders and projects, managing customer relationships, and ensuring timely updates. The successful candidate will have proven account management experience, strong communication skills, and be adept at using CRM systems. You'll thrive in a fast-paced environment while interpreting design and engineering documents. This is a fantastic opportunity to contribute significantly to a dynamic organization.

Qualifications

• Proven Account Management experience in a creative, production or manufacturing industry.
• Dedicated to providing excellent customer service with high accuracy and attention to detail.
• Strong interpersonal skills to develop business relationships.

Responsibilities

• Co-ordinating orders and projects through internal workflow.
• Owning customer service and keeping clients updated throughout the project.
• Managing CRM and maintaining project records.

Skills

Account Management experience

Customer service dedication

Interpersonal skills

Communication skills

IT literacy

CRM proficiency

Design interpretation

Critical thinking

Tools

Microsoft Office

Job description

We are seeking an experienced Account Manager to join our expanding client services team. You will be goal-orientated, thrive on challenges, a problem-solver with an aptitude for building strong client relationships and driving projects to completion within time and budget.

Responsibilities:

• Co-ordinating orders and projects through our internal workflow from receipt of enquiry through to delivery
• Owning customer service, ensuring clients are updated as often as they need throughout the project cycle and communicating changes, challenges, or questions between the business and the client
• Order quoting and processing
• Working with our Sales team, Production, Installation and Suppliers to clarify solutions to client’s requirements
• CRM management: creating and maintaining accurate project records and schedules
• Ability to interpret design and engineering drawings and co-ordinate the drawing approval process
• Document Control – uploading project documents to our supplier portals and our internal CRM portal
• Producing bespoke operations and maintenance manuals where necessary
• Travelling onsite to meet with clients, third parties and sub-contractors
• Able to work in a fast-paced environment

Skills and experience:

• Proven Account Management experience within a creative, production or manufacturing industry or similar
• Dedicated to providing excellent customer service with a high level of accuracy and excellent attention to detail
• Strong interpersonal skills to develop good internal and external business relationships
• Excellent written and verbal communication skills
• Excellent IT literacy especially Microsoft Office
• Experienced in using a CRM and following a clear process
• Ability to interpret design and engineering drawings
• Critical thinking, decision-making and problem-solving skills