Job Search and Career Advice Platform

Enable job alerts via email!

Supported Housing Officer

Inside Housing Management

Greater London

On-site

GBP 60,000 - GBP 80,000

Full time

Today
Be an early applicant

Generate a tailored resume in minutes

Land an interview and earn more. Learn more

Job summary

A leading housing organization in Greater London is seeking a Supported Housing Officer to lead housing management across supported housing properties. The role involves managing rent accounts, supporting vulnerable residents, and maintaining compliance with housing laws. Candidates should have strong knowledge of Housing Law and experience in housing management. This is a full-time position with a salary of £31,242 per annum, offering a chance to make a positive impact in communities.

Qualifications

  • Experience in housing management in social or supported housing is essential.
  • Knowledge of Housing Law and tenancy enforcement required.
  • Understanding of Welfare Benefits, particularly Housing Benefit.

Responsibilities

  • Lead and deliver a comprehensive housing management service.
  • Manage rent accounts, including arrears and credits.
  • Act as the main housing management lead for your patch.

Skills

Experience in housing management within social or supported housing
Strong working knowledge of Housing Law and tenancy enforcement
Good understanding of Welfare Benefits
Confident communicator with experience in multi-agency working
Job description

Supported Housing Officer

Job type – Full - Permanent

Salary – £31,242 per annum

Hours – 35 hours per week (+ 5 hours paid lunch)

Location – Leeds

Covering – Yorkshire and Humber

Enhanced DBS check required

This is a new and exciting role at Nacro within our Performance and Housing Management Team. We’re seeking an experienced housing professional to lead housing management across a supported housing patch, ensuring excellent service delivery while supporting vulnerable residents and working closely with operational and support teams.

Key Responsibilities
  • Lead and deliver a comprehensive housing management service for supported housing properties
  • Act as the main housing management lead for your patch, working collaboratively with area teams
  • Manage rent accounts, including arrears, former tenant arrears and credits
  • Take proactive action on rent arrears in line with income collection and debt management policies
  • Work closely with Housing Benefit teams to ensure correct payments are in place
  • Support residents with payment arrangements, money management and understanding their charges
  • Liaise with internal colleagues and external stakeholders, including local authorities and partners
Legal Duties
  • Prepare and issue notices, witness statements and court documentation
  • Represent Nacro at court when required
  • Manage income recovery from start to end of the legal process
  • Support legal action to end tenancies where appropriate, ensuring all evidence is in place
  • Work with support teams to gather documentation and guide staff through legal requirements
  • Liaise with leasing, property and operational teams when properties are being handed back or recovered
Tenancy Support
  • Ensure tenancy and licence conditions are clearly understood and consistently enforced
  • Provide advice on tenancy creation, changes, succession, abandonment and tenancy endings
  • Support teams with correct tenancy sign-up processes, including digital documentation
  • Provide guidance on tenancy breaches and appropriate interventions
  • Support prevention and early intervention for low-level anti-social behaviour
  • Work closely with ASB and Legal Advisors on more complex cases
  • Deliver training and induction support to new staff on housing management responsibilities
Estate Management & Property Standards
  • Support teams to meet property standards and compliance requirements
  • Provide training and guidance on repairs reporting, health and safety checks and documentation
  • Identify property condition issues during visits and elevate where required
  • Liaise with Property Services on repairs, surveys and compliance concerns
  • Support teams during Exempt Accommodation reviews or local authority inspections
  • Assist with service charge understanding, recovery and estate-related services
About You
  • Experience in housing management within social or supported housing
  • Strong working knowledge of Housing Law and tenancy enforcement
  • Good understanding of Welfare Benefits, particularly Housing Benefit and Exempt Accommodation
  • Proven ability to maximise income and minimise arrears
  • Confident communicator with experience in multi-agency and partnership working
  • Willingness to travel across a wide geographical area (vehicle preferred)
Why Join Nacro?

At Nacro, you’ll be part of a mission-led organisation committed to social justice and supporting people to build safer, more stable futures. This role offers the chance to shape a new post, influence best practice, and make a tangible difference in communities across the region.

For further information about the role, pleasedclickhere.

For further information about Nacro’s benefits, pleaseclickhere.

If you're ready to take on a role that’s both challenging and rewarding, and if you’re committed to social justice and making a positive impact, we want to hear from you.

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.

Similar jobs

Supported Housing Officer

Inside Housing Management

Metropolitan Borough of Solihull
On-site
GBP 60,000 - 80,000
Full time
30+ days ago
Supported Housing Officer

Housing Diversity Network

Macclesfield, Congleton
On-site
GBP 20,000 - 30,000
Part time
30+ days ago
Senior Support Worker

Inside Housing Management

Lincoln
On-site
GBP 23,000 - 28,000
Full time
30+ days ago
Housing Officer Estates

Connected Local Government

Harrogate
On-site
GBP 60,000 - 80,000
Full time
30+ days ago
Property Maintenance Helpdesk Administrator

Inside Housing Management

Greater London
On-site
GBP 26,000 - 26,000
Full time
30+ days ago
Housing and Income Support Officer

Response

Oxford
On-site
GBP 31,000 - 37,000
Full time
30+ days ago
Neighbourhood Officer (Part-Time)

Housing Quality Network

Leeds
On-site
GBP 60,000 - 80,000
Full time
30+ days ago
Housing Support Worker

Arcinspire

Taunton
On-site
GBP 10,000 - 15,000
Part time
30+ days ago
Housing Support Officer

Adult Social Care

Thatcham, Newbury
On-site
GBP 60,000 - 80,000
Full time
30+ days ago
Housing Support Officer

pinnaclegroup.co.uk

Leicester
On-site
GBP 26,000 - 26,000
Part time
30+ days ago