Subscription Telephone Sales Executive

Newsquest; Basildon; On-site; GBP 16,000 - GBP 18,000; Part time

Job summary

A leading UK publishing company in Basildon is seeking a Subscription Telephone Sales Executive. This part-time role, 25 hours/week, focuses on customer communication regarding subscription benefits. Ideal candidates should possess excellent communication skills and interest in media. The position offers a range of benefits including holidays, career progression, and various perks like gym membership and retail discounts.

Benefits

25 days holiday + bank holidays + your birthday off

Holiday buy scheme

Structured career progression & ongoing training

Pension plan & mental health support

Gym membership

Cycle to Work scheme

Eye care vouchers (£50 towards glasses)

Retail discounts

Team building days

Annual volunteer charity day

Qualifications

• Ideally, telephone or customer-facing experience in subscriptions, publishing, or media.
• Comfortable with challenges and skilled at turning interest into commitment.
• Able to build rapport easily and engage a wide range of customers.

Responsibilities

• Talking through subscription benefits with customers.
• Building rapport and maintaining a positive customer experience.
• Discussing promotional opportunities where appropriate.
• Ensuring customers get the best value from their subscriptions.
• Working effectively as part of a small team in a telephone-based environment.

Skills

Customer Expertise

Resilience and Persuasion

Great Communicator

Passion for Media

Job description

Overview

Department: Shared Support Services

Employment Type: Part Time

Location: Basildon

Reporting To: Nickola Cooper

Compensation: £16,000 - £18,000 / year

Description

Subscription Telephone Sales Executive

Office-based: Basildon, Essex

25 hours per week, Monday to Friday

1:30 PM to 6:30 PM

Are you someone who is looking for a new challenge whilst reducing your working week? If so, this may be the perfect role for you. We are looking for someone with excellent communication skills, who is a strong listener and great at identifying how they can improve our customers\' experience.

We are Newsquest Media, one of the UK’s leading publishers of local newspapers and magazines, and ensuring that our customers get the best from their Newspaper and Magazine subscriptions is key to this role. Working in a small team, you will be talking through subscription benefits, building rapport and creating opportunities to discuss other promotional opportunities.

If you have experience in customer-based positions, are a great conversationalist and have an interest in Media we would love to hear from you.

Key Responsibilities

• Talking through subscription benefits with customers.
• Building rapport and maintaining a positive customer experience.
• Discussing promotional opportunities where appropriate.
• Ensuring customers get the best value from their newspaper and magazine subscriptions.
• Working effectively as part of a small team in a telephone‑based environment.

Skills, Knowledge and Expertise

• Customer Expertise – Ideally, telephone or customer-facing experience, preferably in subscriptions, publishing, or media, but not essential.
• Resilience and Persuasion - Comfortable with challenges, committed to delivering a great customer experience, and skilled at turning interest into commitment.
• Great Communicator – Able to build rapport easily, with strong general knowledge and the ability to engage a wide range of customers.
• Passion for Media – Understanding the value of quality journalism and enthusiasm for promoting products that inform and inspire.

Benefits

• 25 days holiday + bank holidays + your birthday off
• Holiday buy scheme for extra flexibility
• Structured career progression & ongoing training
• Pension plan & mental health support
• Perks & discounts including:
  • Gym membership
  • Cycle to Work scheme
  • Eye care vouchers (£50 towards glasses)
  • Retail discounts
• Team building days & annual volunteer charity day