Implementation Specialist

Applied Intuition Inc.; Cardiff; Hybrid; GBP 40,000 - GBP 55,000; Full time

Job summary

A growing B2B SaaS company in Cardiff is seeking an Implementation Specialist. This role involves project management, client engagement, and system configuration to ensure successful software implementation. Ideal candidates will have experience in project planning and strong communication skills. You will contribute to both technical solutions and client satisfaction, working in a hybrid model that combines remote and in-office work. Join us in delivering high-quality solutions to clients and playing a key role in successful project outcomes.

Qualifications

• Experience running workshops and solution design sessions with end users.
• Demonstrable experience managing project plans and coordinating deliverables.
• Comfortable manipulating and analysing large datasets (e.g., Excel).
• Strong stakeholder management skills to communicate solutions to non-technical clients.
• Understanding of Change Management principles.
• Clear communicator for technical and non-technical stakeholders.
• Experience on software implementation or configuration projects.
• Practical experience with Salesforce tools or willingness to learn.
• Knowledge of Procurement lifecycles.

Responsibilities

• Own project planning and delivery for smaller client engagements.
• Act as primary contact during implementation projects, managing expectations.
• Define solution approaches for implementations and projects.
• Undertake configuration activities on customer systems.
• Deliver client engagements remotely and on-site.
• Support other Atamis functions by resolving escalations.
• Assist in scoping proposals and provide technical assistance.
• Promote Atamis configuration best practices and personal development.

Skills

Workshop facilitation

Project management

Data analysis

Stakeholder management

Change Management understanding

Communication

Software implementation experience

Salesforce configuration

Procurement knowledge

Education

CIPS qualification (or studying towards)

Tools

Salesforce

Excel

Atamis

Coupa

Jaggaer

SAP Ariba

Job description

Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.

Remote (UK), Cardiff, London, Hybrid Working (x2 days per week in the office)

Atamis is a growing software business based in Cardiff, providing analysis and management tools to organisations operating in complex commercial environments. As the company continues to scale, the team is expanding to meet increasing demand while maintaining a strong focus on delivering high-quality, long-term solutions to customers.

We are seeking a driven individual to join our team as an Atamis Implementation Specialist. This role is focused on supporting the current platform in terms of features and enhancements from clients. You will bridge the gap between technical configuration and client delivery, playing a pivotal role in defining solution approaches for new implementations and major projects. This position offers a unique opportunity for a confident Salesforce user who enjoys a mix of hands‑on system configuration, project coordination, and direct client engagement. You will be responsible for ensuring client requirements are met through robust solution design, effective project planning, and the application of configuration best practices.

Key responsibilities

• Project Management & Delivery: Take full ownership of project planning and delivery for smaller client engagements. For larger-scale implementations, work collaboratively alongside a dedicated Project Manager to track technical milestones, identify risks, and ensure work is delivered within agreed timelines and budget constraints.
• Stakeholder Engagement: act as the primary point of contact during implementation projects, managing stakeholder expectations and securing appropriate sign‑off on deliverables.
• Solution Definition: Define solution approaches for new implementations and major projects, ensuring alignment with Atamis configuration best practices.
• System Configuration: Undertake configuration activities on customer systems and perform other technical activities necessary to support implementations.
• Client Delivery: Effectively deliver client‑facing engagements both remotely and on‑site, including leading solution design workshops and user training sessions.
• Cross‑Team Collaboration: Support the activities of other Atamis functions (Support, Sales, Development) by helping to resolve escalations from Support, Tech Leads, and the Change Team.
• Scoping & Support: Assist the Professional Services Team in scoping proposals as necessary and provide technical assistance to Customer Success Managers (CSMs) for queries outside the remit of other teams.
• Best Practice & Improvement: Support and promote Atamis configuration best practice across the business and proactively develop personal skills and knowledge of both Salesforce and the Atamis product.

Skills and Experience

• Experience running workshops and solution design sessions with end users.
• Demonstrable experience managing project plans and coordinating deliverables in a structured manner.
• Comfortable manipulating and analysing large datasets (e.g., Excel) to support data migration and reporting.
• Strong stakeholder management skills, with the ability to communicate technical solutions clearly to non-technical clients.
• Understanding of Change Management principles to ensure successful user adoption.
• Clear communicator who can work effectively with both technical and non-technical stakeholders.
• Experience working on software implementation or configuration projects (e.g., Atamis, Coupa, Jaggaer, SAP Ariba etc).
• Practical experience with the Salesforce declarative toolkit (objects, fields, flows) or a strong willingness to learn.
• CIPS qualification (or studying towards) or practical experience of working in a Procurement function with deep knowledge of Procurement lifecycles (e.g., Source to Contract or Source‑to‑Pay).

Why Atamis

Atamis is a high‑growth B2B SaaS company that has scaled profitably and sustainably by consistently winning against established market leaders. Over recent years, the business has achieved significant expansion within large, complex organisations, driven by a strong product‑market fit, disciplined sales execution, and a clear focus on long‑term customer outcomes rather than short‑term wins. This is an opportunity to join Atamis at a point where the business has proven its model, established credibility in large organisations, and is now scaling its commercial function with intent. Atamis places strong emphasis on trust, autonomy and support. Individuals are given the guidance, tools and structure needed to perform at a high level, while retaining the autonomy to manage their territory, accounts and pipeline in a way that reflects their experience and strengths. The culture rewards thoughtful sales execution, collaboration across functions, and long‑term relationship‑building with customers.

Atamis operates in complex commercial environments where deal sizes, buying cycles and stakeholder engagement reflect enterprise‑grade purchasing behaviour. Sales professionals are expected to manage sophisticated evaluations and long‑term commercial discussions, supported by a mature product, experienced delivery teams and an established customer base with a 95%+ retention rate.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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