Digital Applications SCQF Level 6 Apprentice Operations

Energy Saving Trust Limited; City of Edinburgh; Hybrid; GBP 22,000 - GBP 28,000; Full time

Job summary

A leading organization for energy efficiency is seeking an Administrative Support role. This position involves providing essential administrative assistance for various grant and loan programmes, ensuring accurate information for stakeholders. Essential skills include strong IT capabilities, excellent organization, and customer service expertise. With a focus on sustainability, the role offers flexibility in work location and generous holiday benefits, encouraging a positive work-life balance. Applications close on March 6, 2026.

Benefits

Generous holiday (25 days + bank holidays + extra Christmas leave)

True flexibility in work location

Strong pension and life assurance

Enhanced family leave

Green travel perks (EV scheme, cycle to work)

Professional development support

Yearly wellbeing allowance

Qualifications

• Demonstrated ability to deliver excellent customer service.
• Strong numeric skills for data management.
• Interest in sustainability and renewable energy.

Responsibilities

• Check information in grant & loan applications.
• Contact customers to resolve issues.
• Maintain administrative systems.
• Update relevant databases and spreadsheets.
• Process postal applications.

Skills

Good IT skills (Microsoft Office)

Ability to work in a team

Excellent organisational skills

Strong interpersonal skills

Excellent attention to detail

Education

No specific degree required

Job description

The role

You will be providing effective administrative support to a variety of grant and loan programmes.

You will need to follow defined processes to ensure accurate information and reports are provided to internal and external stakeholders.

You will complete various administrative tasks in order to support customers taking advantage of government schemes.

The team

The services delivery team manage and administer loans and grants for energy saving and low or zero carbon improvements to homes and businesses on behalf of governments, local authorities, and businesses.

Our work is customer service focused and seeing the impact we have on the lives of people we support is what brings us to work each day. We collaborate and support each other, sharing expertise and best practice and innovating to deliver world class customer experience.

What you will do

• Check the information provided in grant & loan applications and claims against set criteria, including following up on further information with applicants, installers, and other internal teams as necessary.

• Contact customers as required via email/letter/telephone to resolve any issues.

• Maintain good administrative systems to ensure that all filing and key documents are kept in accordance with Energy Saving Trust quality procedures.

• Maintenance and updating of the relevant databases and spreadsheets.

• Processing postal applications and other customer information sent to our Edinburgh office.

What you will bring

Essential:

• Good IT skills (Microsoft Office suite, Internet, use of databases).

• Demonstrated ability of working in a team support role.

• Excellent organisational skills. Ability to prioritise tasks within a demanding environment.

• A proven track record in delivering excellent customer service.

• Strong interpersonal skills and written skills.

• Excellent attention to detail, alongside excellent numeric skills.

• Ability to work to deadlines across a range of tasks.

• Self-motivation, enthusiasm, and willingness to learn.

• An interest in sustainability and renewable energy.

• Ability to work with minimal supervision.

Desirable:

• Knowledge and understanding of energy efficiency and renewable energy.

Apprenticeship:

Successful completion of all training and workplace objectives will lead to an apprenticeship qualification in: Digital Applications SCQF Level 6.

For more information, please see the job description.

Applications close 23:59, 6 March 2026. Skills Assessments are intended to be held week commencing 9 March. The skills assessment will last for one hour. The assessment will take the form of a timed written exercise, with a full brief provided in advance and a debrief afterwards. Interviews are intended to be held weeks commencing 16 and 23 March 2026.

Please submit an anonymised CV and cover letter, removing your name, address, email address, and any other identifying details. Please note, applications submitted without a cover letter may be rejected.

Who we are

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

Work where you thrive

At Energy Saving Trust, flexibility isn’t just a policy, it’s how we work. Most of our roles can be done remotely, and many of our people choose to work from home full-time. Prefer an office environment? We have welcoming spaces in London, Edinburgh, Belfast, Cardiff and Hadleigh for those who want to connect in person.

We’ll support you with:

• Generous holiday (25 days + bank holidays + extra Christmas leave)

• True flexibility in how and where you work

• Strong pension & life assurance

• Enhanced family leave

• Green travel perks (EV scheme, cycle to work)

• Professional development support

• Yearly wellbeing allowance

These are just some of the benefits we offer.

Want to know more about how we make flexibility real? Check out our Benefits and Culture page.

Reasonable adjustments: We want to ensure that our recruitment process is inclusive of and accessible for, everyone.

If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch with [e-mail] or call reception on [phone]. We will do our very best to support you.

The BPSS checks will include a basic criminal record check (DBS check), verification of identity, verification of right to work in the UK and your previous 3 years employment history. Information obtained will only be used for the purposes of assessing your suitability for the role. Please note that if successful, any offer of employment made will be conditional pending the successful completion of the BPSS checks.

More information on the checks can be found here: More information on the checks can be found here.

Diversity and inclusion
Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best.

We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.

We are a Disability Confident Committed employer and we ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme and meet the criteria for a role. Find out more here.

You can find out more about our commitment to diversity and inclusion here.

Note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK