Programme Support Officer Operations - Operational Delivery - Northern Ireland

Energy Saving Trust Limited; Belfast; Hybrid; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading energy efficiency organization is seeking a proactive programme support officer in Belfast. This role is vital for assisting the Northern Ireland team in delivering energy-efficient solutions to households and businesses. The ideal candidate will have strong administrative and numerical skills, be proficient in Microsoft Office, and excel in stakeholder engagement. Join a team dedicated to making a significant impact on communities and fostering a sustainable future. Flexibility and remote work options are provided, along with generous benefits.

Benefits

Generous holiday (25 days + bank holidays + extra Christmas leave)

True flexibility in how and where you work

Strong pension & life assurance

Enhanced family leave

Green travel perks (EV scheme, cycle to work)

Professional development support

Yearly wellbeing allowance

Qualifications

• Strong administrative and numerical skills with attention to detail.
• Ability to manage multiple tasks and meet service level agreements.
• Experience in engaging with diverse stakeholders.

Responsibilities

• Support the delivery of Energy Saving Trust's programmes.
• Review payment claims and contribute to programme tasks.
• Collaborate with external stakeholders and internal teams.

Skills

Administrative skills

Numerical skills

Proficient in Microsoft Office (Excel, Word)

Job description

The role

Are you a proactive, well‑organised individual looking for a meaningful role? We have an exciting opportunity to join our Northern Ireland team as a programme support officer, where you'll play a key role in helping households create warmer homes, lower energy bills, and reduce carbon footprints.

You’ll be supporting NISEP, an £8 million grant programme that funds energy efficiency and renewable measures for homes and businesses. As programme administrator, Energy Saving Trust ensures this funding reaches those who need it most, on behalf of the Utility Regulator in Northern Ireland.

This role offers a fantastic opportunity to develop your programme management skills, gain valuable experience in the Energy Access sector, and contribute to a more sustainable future, while making a real impact on communities.

The team

The Northern Ireland team sit within the Energy Directorate of Energy Saving Trust. In Northern Ireland, our main focus is to deliver the Northern Ireland Sustainable Energy Programme (NISEP), but we also are involved in other areas of work and deliver campaigns helping NI householders save energy and money.

There are currently four programme support officers who work very closely to support each other in delivering NISEP and report into the project manager of the team. The team also includes an assistant programme manager and is headed up by the programme manager for NI. The team collaborate with external stakeholders regularly and other teams of Energy Saving Trust.

What you will do

• Support the efficient delivery of Energy Saving Trust NI’s programmes, ensuring all processes and procedures are followed effectively.
• Review and assess payment claims, analyse interim reports, and contribute to other essential programme tasks.
• Work closely with external stakeholders and teams across Energy Saving Trust’s offices.

What you will bring

• You’ll confidently engage with people at all levels, building positive relationships with NISEP primary bidders and collaborating daily.
• With strong administrative and numerical skills, you’ll have a keen eye for accuracy and be proficient in Microsoft Office, especially Excel and Word.
• You understand the importance of meeting service level agreements (SLAs) and excel at managing multiple tasks efficiently.

For more information, please see the job description

Please submit an anonymised CV and cover letter, removing your name, address, email address, and any other identifying details. Please note, applications submitted without a cover letter may be rejected.

Who we are

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

Work where you thrive

At Energy Saving Trust, flexibility isn’t just a policy, it’s how we work. Most of our roles can be done remotely, and many of our people choose to work from home full‑time. Prefer an office environment? We have welcoming spaces in London, Edinburgh, Belfast, Cardiff and Hadleigh for those who want to connect in person.

We’ll support you with:

• Generous holiday (25 days + bank holidays + extra Christmas leave)
• True flexibility in how and where you work
• Strong pension & life assurance
• Enhanced family leave
• Green travel perks (EV scheme, cycle to work)
• Professional development support
• Yearly wellbeing allowance

These are just some of the benefits we offer.

Want to know more about how we make flexibility real? Check out our Benefits and Culture page

Reasonable adjustments

We want to ensure that our recruitment process is inclusive of and accessible for, everyone.

If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch with [e-mail] or call reception on [phone]. We will do our very best to support you.

Diversity and inclusion

Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best.

We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.

We are a Disability Confident Committed employer and we ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme and meet the criteria for a role. Find out more here.

You can find out more about our commitment to diversity and inclusion here.

To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications

Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK