Part-Time Betting Shop Customer Experience Champion

William Hill PLC; New Ollerton; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A leading betting company in England is seeking a Customer Service Representative for a part-time role in New Ollerton. You will greet customers, process bets, and assist with queries, providing top-notch service. Experience is valued, along with strong interpersonal skills and empathy. The position offers a base salary of £12.25 per hour, flexible hours, and various employee perks including holiday entitlement and a performance bonus.

Benefits

Annual Pay Review & Bonus Scheme

28 days holiday annually (pro rata)

Paid birthday day off

Subsidised travel options

Pension plan

Perks and discounts

Training and development opportunities

Qualifications

• Must be 18+ as per legal requirements.
• Passion for delivering great customer service.
• Ability to engage with customers from all walks of life.

Responsibilities

• Welcome customers with a friendly face.
• Process bets and assist with customer queries.
• Help customers demonstrate how to use betting terminals.
• Build relationships and provide excellent customer service.
• Champion safer gambling.
• Support managers with shop displays and opening/closing activities.

Skills

Customer service

Strong interpersonal skills

Empathy skills

Job description

A leading betting company in England is seeking a Customer Service Representative for a part-time role in New Ollerton. You will greet customers, process bets, and assist with queries, providing top-notch service. Experience is valued, along with strong interpersonal skills and empathy. The position offers a base salary of £12.25 per hour, flexible hours, and various employee perks including holiday entitlement and a performance bonus.