Customer Service Supervisor

B&M Retail Limited; Belfast; On-site; GBP 60,000 - GBP 80,000; Part time

Job summary

A growing retail company in Belfast seeks a Customer Service Supervisor for a part-time position, working 20 hours a week. This role supports the Customer Service Manager in ensuring excellent service at the checkout area and cash office. Ideal candidates should have experience in retail management, strong numerical skills, and a passion for customer service. This is an exciting opportunity to join a fast-growing team with ongoing career development and support.

Qualifications

• Experience supervising/managing a small team in a retail environment.
• Strong numerical and problem solving skills.
• A flexible approach with a ‘can do’ attitude.

Responsibilities

• Support the Customer Service Manager in running the cash office.
• Ensure team delivers the best service for customers.
• Merchandise the store for a welcoming environment.

Skills

Supervising a small team

Numerical skills

Problem solving skills

Flexibility

Customer service

Team player

Job description

Overview

We are currently recruiting for a Customer Service Supervisor to join our team at Cityside Retail Park, Belfast. This is a permanent, part time role, working 20 hours a week and will require the flexibility to work shifts in the daytime, evenings and at weekends.

Responsibilities

As a Customer Service Supervisor, you will support the Customer Service Manager in running the cash office and the checkout area ensuring that our team delivers the best service for our customers!

• Be passionate about delivering exceptional customer service
• Ensure colleagues demonstrate the appropriate behaviours in the checkout area
• Provide colleagues with the appropriate skills and knowledge
• Be highly visible and approachable to customers and colleagues
• Operate and deliver processes that ensure the store meets all legal requirements
• Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability
• Protect and safeguard the Company assets

Ideal candidates

Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service!

Essential experience and attributes

• Experience supervising/managing a small team, in a fast paced retail environment
• Strong numerical and problem solving skills
• A flexible approach and a ‘can do’ attitude
• The ability to think on your feet

B&M Retail are one of the UK’s fastest growing retailers and with our ongoing expansion plans there really hasn’t been a better time to join us. We have a variety of exciting retail careers available & we offer fantastic on the job training. If you are looking to fast track your career the opportunities are endless!

If you would like to join a great team in a fast paced, growing business, apply online today!

We are committed to equality of opportunity and creating an inclusive and diverse environment for all colleagues.