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Customer Consultant – Inbound/Outbound Support & Growth

Encore Capital Group.

Saltcoats

On-site

GBP 25,000 - GBP 30,000

Full time

Today
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Job summary

A financial services company is seeking a Customer Consultant to join their Saltcoats office starting March 2, 2026. The role involves handling customer calls, providing exceptional service, and tailoring repayment plans to aid financial recovery. With a starting salary of £25,396 per annum, this position also offers performance-related bonuses, generous leave, and comprehensive well-being support. Join a rapidly expanding team dedicated to inclusivity and exceptional customer care.

Benefits

Performance related bonus
31 days holiday (pro rata)
Healthcare cash back plan
Employee Assistance Programme

Qualifications

  • You will need to handle inbound and outbound customer calls.
  • You must deliver solutions with care and empathy.
  • Hitting call quality standards and KPIs is essential.

Responsibilities

  • Handle inbound and outbound calls effectively.
  • Provide exceptional customer service over the phone.
  • Tailor repayment plans for managing debts.

Skills

Exceptional customer service
Communication skills
Empathy
Ability to handle difficult conversations
Job description
A financial services company is seeking a Customer Consultant to join their Saltcoats office starting March 2, 2026. The role involves handling customer calls, providing exceptional service, and tailoring repayment plans to aid financial recovery. With a starting salary of £25,396 per annum, this position also offers performance-related bonuses, generous leave, and comprehensive well-being support. Join a rapidly expanding team dedicated to inclusivity and exceptional customer care.
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