Customer Support Team Lead: Growth & Coaching

Applied Intuition Inc.; Cardiff; Hybrid; GBP 32,000 - GBP 38,000; Full time

Job summary

A growing fintech company in Cardiff seeks a Team Lead for the Customer Support team. In this role, you'll be responsible for driving performance and engagement while ensuring top-notch service. The position requires solid contact center experience and a passion for team development. Ideal candidates will be adept at problem-solving and fostering positive team dynamics. Enjoy a salary of £32,000–£38,000, hybrid working options, and great perks including private healthcare and wellness initiatives.

Benefits

Salary £32,000 – £38,000 DOE

Private Healthcare

Worldwide travel insurance

Anniversary Rewards

Salary Sacrifice Pension Scheme

28 days holiday plus bank holidays

Annual Learning and Wellbeing Budget

Enhanced Parental Leave

Cycle to Work Scheme

Season Ticket Loan

6 free therapy sessions per year

Dog-Friendly Offices

Free drinks and snacks

Qualifications

• Previous experience in a contact center environment, preferably in financial services.
• Demonstrated passion for coaching and team development.
• Capable of identifying and addressing inefficiencies effectively.

Responsibilities

• Lead a team of up to 10 agents to ensure exceptional customer service.
• Support the Customer Support Manager in departmental changes.
• Develop team skills through coaching and regular meetings.

Skills

Contact centre experience

Team development

Attention to detail

Data analysis

Growth mindset

Feedback management

Drive for success

Job description

A growing fintech company in Cardiff seeks a Team Lead for the Customer Support team. In this role, you'll be responsible for driving performance and engagement while ensuring top-notch service. The position requires solid contact center experience and a passion for team development. Ideal candidates will be adept at problem-solving and fostering positive team dynamics. Enjoy a salary of £32,000–£38,000, hybrid working options, and great perks including private healthcare and wellness initiatives.