Visitor Experience Officer

WWT Consulting Ltd.; Llanelli; On-site; GBP 80,000 - GBP 100,000; Part time

Job summary

An environmental charity in Llanelli seeks a Visitor Experience Officer to enhance the visitor journey by organizing events and activities. This site-based role requires engaging with the public, ensuring high standards of visitor experience, and working collaboratively with a team. Ideal candidates will possess customer-facing experience and an interest in nature conservation. Benefits include generous annual leave, free entry to wetland centres, and a supportive working environment.

Benefits

33 days annual leave

Free entry to all wetland centres

Colleague discounts

Pension scheme

Life Assurance

Qualifications

• Experience in a customer-facing or visitor-focused role.
• Confidence engaging with the public and providing a warm, friendly welcome.
• Experience supporting events, activities, or visitor experiences.

Responsibilities

• Support delivery of seasonal events and family activities.
• Create memorable experiences through friendly visitor engagement.
• Maintain high standards of welcome and presentation.

Skills

Customer engagement

Event support

Team collaboration

Communication

Interest in nature and wildlife

Job description

The Visitor Experience Officer plays a key role in bringing WWT Llanelli to life for our visitors by supporting the delivery of seasonal events, family activities, talks, tours and venue hire, while ensuring high standards of welcome, signage and interpretation across the site. Working closely with the Marketing & Communications Manager and our engagement volunteers, the role helps create safe, inspiring and memorable experiences through friendly, informative visitor engagement and well-organised activities.

It’s an exciting, varied role that offers the chance to work in a beautiful outdoor setting, develop skills in events, communication and teamwork, and make a real difference to how people connect with nature. By sharing knowledge about wetlands, wildlife and conservation, the Visitor Experience Officer helps inspire care for the natural world and supports WWT’s mission to restore wetlands and unlock their power for people and wildlife alike .

Working pattern

• Average 15 hours per week over 2 - 3 days on an annualised hours contract. Hours may vary through the seasons. The salary will be paid in equal monthly amounts

• This is asite-based roleat WWT Llanelli Wetland Centre

• Includesregular weekend, evening and public holiday working

• Occasional local travel may be required (driving licence desirable but not essential)

About You

What we’re looking for

• Experience in a customer-facing or visitor-focused role

• Confidence engaging with the public and providing a warm, friendly welcome

• Experience supporting events, activities or visitor experiences

• Ability to work well as part of a team

• A positive, proactive attitude and good communication skills

• An interest in nature, wildlife or conservation

• Ability to maintain high standards of presentation and visitor experience

• Comfortable working with volunteers and supporting group activities

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands . There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you’ll love working at WWT

• Wake up every day knowing your work is helping to restore wetlands, and our world
• Be surrounded and inspired by our team of passionate, dedicated people
• 33 days annual leave (which goes up to 38 days after 5 years of service) –this includes bank holidays and you have flexibility to take those days whenever you want
• Free entry to all our wetland centres, including your family
• Free car parking and secure bike storage areas
• Colleague discount on shopping and memberships
• Cycle to work scheme
• Contributory pension scheme
• Life Assurance of three times your salary, for peace of mind for your loved ones
• Independent personal, workplace and financial advice from our Employee Assistance Programme

WWT is an equal opportunities employer and all applications will be considered solely on merit.

Registered Charity Number England & Wales, no 1030884 and Scotland, no SC039410