Senior Hotel Receptionist

Scotsman; City of Edinburgh; On-site; GBP 10,000 - GBP 40,000; Full time

Job summary

A luxury hospitality group in Edinburgh is seeking an experienced Hotel Receptionist to provide exceptional service in a prestigious environment. The ideal candidate has a proven track record in front desk or guest-facing roles, demonstrating exceptional communication skills and attention to detail. Responsibilities include delivering personalized service, managing check-in/check-out processes, and maintaining a high standard of the reception area. This position offers various benefits including discounts, flexible working opportunities, and a supportive training program.

Benefits

TRONC electronic tips

Wagestream

30% off food and cinema tickets

Hotel and Apartment discounts

Access to Scotsman Perks Benefits Portal

Staff meals on duty

Flexible working opportunities

Career development training

Qualifications

• Proven experience in front desk or guest-facing roles within a luxury or high-end environment.
• Exceptional communication skills and meticulous attention to detail.
• A naturally outgoing personality and a passion for delivering personalized, five-star experiences.

Responsibilities

• Deliver warm, personalized, and discreet service to every guest.
• Handle all phone and in-person interactions with elegance and efficiency.
• Ensure seamless check-in and check-out processes.
• Maintain a pristine, inviting reception area.
• Manage all correspondence and guest information with care.

Skills

Exceptional communication skills

Attention to detail

Outgoing personality

Service-first mindset

Job description

Overview

Who we are?

Named for the ground-breaking national newspaper that took up residence in these beautiful Baroque buildings, The Scotsman Hotel of today is a luxury hotel retaining many of its original features. Our Meetings & Event spaces combine a sense of occasion with all the flexibility and state of the art facilities that you would expect from one of Scotland’s most historic Hotels.

The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.

We are looking for an experienced and talented Hotel Receptionist to join our fantastic venue.

Benefits

• TRONC electronic tips – Our staff keep 100% of tips earned in venues.
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off of food and cinema tickets in all of our venues across Scotland.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Staff meals on duty.
• Flexible working opportunities.
• Career development through our Scotsman Steps training programme.

Responsibilities

• Deliver warm, personalized, and discreet service to every guest, setting the tone for a luxury experience
• Handle all phone and in-person interactions with elegance, efficiency, and attention to detail
• Ensure seamless check-in and check-out processes that feel effortless and refined
• Maintain a pristine, inviting reception area that reflects a high standard of excellence
• Manage all correspondence and guest information with care, discretion, and precision

Qualifications

• Proven experience in front desk or guest-facing roles within a luxury or high-end environment
• Exceptional communication skills and meticulous attention to detail
• A naturally outgoing personality, service-first mindset and a passion for delivering personalized, five-star experiences

Process

If you think this is the Hotel Receptionist role for you then apply now and a member of the Hotel team will be in touch.