Assistant Front of House Manager

Scotsman; City of Edinburgh; On-site; GBP 28,000 - GBP 35,000; Full time

Job summary

A leading hospitality group in Edinburgh is seeking an Assistant Front of House Manager to ensure exceptional guest experiences at their luxury hotel. You'll oversee the Front of House team, demonstrating strong leadership and customer service skills. Ideal candidates have experience in a similar role and the ability to work flexible hours. The position offers TRONC tips, career development opportunities, and various employee perks, making it a fantastic opportunity for motivated individuals.

Benefits

TRONC electronic tips

Wagestream

30% off food and cinema tickets

Hotel and Apartment discounts

Access to Scotsman Perks Benefits Portal

Staff meals on duty

Flexible working opportunities

Career development

Head Office Development Days

Refer a Friend Scheme

Qualifications

• Currently employed in a luxury hotel Front of House position.
• Experience in a similar management role.
• Availability to work shifts, including evenings and weekends.

Responsibilities

• Lead the Front of House team, ensuring efficient operations.
• Deliver exceptional guest experiences in a luxury hotel environment.
• Motivate and inspire staff to achieve high customer service standards.

Skills

Customer service

Leadership

Team motivation

Problem-solving

Presentation skills

Opera Cloud knowledge

Job description

About Us:

The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.

Position Summary:

As the Assistant Front of House Manager at The Scotsman Hotel, you will play a pivotal role in delivering amazing guest experiences at Scotland’s most iconic and luxurious heritage hotels. You’ll deputise leading the Front of House team, including the Concierge & Reception Teams, ensuring smooth and efficient operations while maintaining the highest standards of customer service. This is a fantastic opportunity to work in a prestigious hotel where your leadership and guest service skills will shine.

The Person:

• A great "can do" approach to customer service
• Have a friendly approach to everyone who you come in contact with.
• Comfortable motivating and leading a team
• Have the ability to work independently with great problem solving skills.
• Currently employed in a luxury hotel Front of House position
• Excellent presentation and professional approach
• Strong leadership skills with the ability to inspire and develop your team
• Outstanding customer service skills and a passion for guest satisfaction
• Opera Cloud knowledge is a definite advantage

Experience in a similar management role and experience with computerised reservations, particularly Opera, would be advantageous.

The Person:

The ideal candidate will have:

• Experience in a similar role.
• Great leadership skills and enjoy working as part of a team in a social environment.
• Availability to work shifts, including evenings and weekends as per business needs.

What We Offer:

• TRONC electronic tips – Our staff keep 100% of tips earned in venues.
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off of food and cinema tickets in all of our venues across Scotland.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Staff meals on duty.
• Flexible working opportunities.
• Career development through our Scotsman Steps training programme.
• Head Office Development Days.
• Refer a Friend Scheme.

The Process:

If you think this is the role for you then apply now and one of our friendly team will be in touch.