Hotel Receptionist

YTL Developments; City of Edinburgh; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A luxury hotel chain in Edinburgh is seeking a dedicated Hotel Receptionist to manage guest check-ins and provide exceptional customer service. Ideal candidates should have strong organisational skills, be excellent communicators, and possess prior hotel experience with systems like Opera. The role emphasizes a warm welcome for guests, ensuring a memorable experience while being part of a dynamic front office team. Enjoy benefits like service charge shares, generous holiday allowances, and personal development opportunities.

Benefits

Service Charge

Incentive Payments

Referral Bonus

Generous Holiday Allowance

Recognition Programs

Career Investment

Learning and Development

Financial Wellbeing

Health and Wellbeing

Healthcare Package

Future Planning

Discounted room nights

Exclusive YTL Perks

Qualifications

• Previous experience in a hotel environment is preferred.
• Ability to respond efficiently to queries face to face and on the phone.
• Must be friendly, approachable, and capable of multitasking.

Responsibilities

• Manage guest check-in and check-out processes.
• Provide excellent customer service during guest interactions.
• Handle various queries from guests both in person and via phone.

Skills

Excellent communication

Organisational skills

Customer service

Hotel experience

Tools

Opera

Job description

The Role of a Hotel Receptionist

Our receptionists are attentive, welcoming and are often the first person a guest meets when they visit our luxury hotel.

The Hotel Receptionist is responsible for guest check-in and check-out and respond to a variety of queries both face to face and on the telephone in an efficient, friendly, and professional manner.

Our guests will be your priority, you will be approachable, an excellent communicator, and strong organisation skills. You will have fun with our guests and enjoy being part of the front office team. Successful candidates will benefit from previous hotel experience using Opera.

The Glasshouse Autograph Collection, is a luxurious boutique hotel nestled in the heart of Edinburgh. This 77-bedroom property seamlessly blends historic charm with modern elegance. Originally founded as Lady Glenorchy\'s Church in 1846, the building\'s stunning gothic façade has been preserved, adding a unique historical touch to the hotel\'s contemporary design.

Our Culture

At The Glasshouse, we pride ourselves on delivering exceptional service with a warm Scottish welcome. Our team is dedicated to creating memorable experiences for our guests, whether they\'re enjoying a dram from our extensive whisky collection in The Snug or taking in the breathtaking views from our rooftop garden. We value authenticity, attention to detail, and a passion for hospitality. Our culture is built on teamwork, respect, and a commitment to excellence.

Join Our Team and Enjoy These Amazing Benefits!

• Service Charge: Benefit from a share of the service charge, boosting your earnings.
• Incentive Payments: Earn additional payments for exceptional service, recognizing your outstanding contributions.
• Referral Bonus: Earn a £500 referral fee when you recommend someone to work with us.
• Generous Holiday Allowance increase with length of service: Start with 5.6 weeks, increasing by one week with 5 years’ service (including bank holidays).
• Recognition Programs: We celebrate positive contributions that align with our company values.
• Career Investment: Grow with our Hospitality Apprentice programs and progression plans.
• Learning and Development: Access our Digital Learning platform and various courses to enhance your knowledge and skills.
• Financial Wellbeing: Enjoy lifestyle savings and discounts from over 1,200 retailers.
• Health and Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program.
• Healthcare Package: Take advantage of our Health Care cash plan benefits, including 24-hour access to a GP.
• Future Planning: Secure your future with our Pension scheme.
• Enjoy discounted room nights worldwide: through Marriott’s Explorer program for yourself, family and friends
• Exclusive YTL Perks: Receive complimentary passes to the Thermae Bath Spa.

About YTL Hotels

YTL Hotels is a renowned hospitality brand committed to creating unique and memorable experiences for guests around the world. With a diverse portfolio of luxury hotels, resorts, and bespoke properties, YTL Hotels offers unparalleled service and exceptional accommodations.

Our Philosophy

At YTL Hotels, our brand promise of "Treasured Places, Treasured Moments" reflects our dedication to providing guests with unforgettable experiences. We believe in transcending traditional notions of luxury by focusing on creating meaningful and enriching journeys for our guests.

Join us and be part of a team that values your growth, wellbeing, and contributions. Apply today and start enjoying these fantastic benefits!

Only those eligible to work in the UK will be considered for the above position.