Practice Manager

Cambs LMC Ltd; Peterborough; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A healthcare practice in Peterborough is seeking a Practice Manager to oversee staff recruitment, manage finances, and ensure compliance with health regulations. The ideal candidate will have extensive experience in healthcare management, strong leadership skills, and the ability to foster a positive workplace culture. Responsibilities include ensuring effective communication within the team and with health authorities, as well as continuous improvement in practice operations. This is a full-time role that offers a competitive salary and benefits.

Benefits

Competitive salary

Supportive team environment

Professional development opportunities

Qualifications

• Experience in a managerial role within a healthcare setting.
• Knowledge of financial management and budgeting in healthcare.
• Strong inter-personal and communication skills.

Responsibilities

• Oversee recruitment and staff management for the practice.
• Manage practice finances, including budgets and expenditure.
• Ensure compliance with health and safety regulations.

Skills

Leadership

Financial Management

Human Resources

Communication

Compliance

Education

Relevant healthcare management qualification

Tools

EMIS Web

Systm One

NHS IT Systems

Job description

An exciting opportunity has arisen for a Practice Manager working with Dr Laliwala and Partners.

We have a growing, motivated and friendly team caring for a diverse patient population.

We are located across multiple sites: Nightingale Medical Centre, Ailsworth Medical Centre (Newborough and Parnwell are branch sites) and Westwood Clinic.

Staff Management

• Oversee the recruitment and retention of practice employed staff, including salaried doctors and provide a general personnel management service including staff training and an overview of appraisals.
• Ensure that recruitment procedures provide for appropriate checks on the suitability of staff offered employment and that staff personnel files contain records of references, qualifications, (annual) professional registration, and (annual) medical indemnity certification (where appropriate). It should also contain records of staff training including safeguarding and lifesaving skills.
• Maintain up-to-date human resources documentation including job descriptions, personnel specifications, employment contracts and personnel policies. The Practice Employs an HR company to support the practice manager.
• Support and mentor staff, both as individuals and team members as necessary
• Liaise closely with the individual administration and general office managers to ensure delegated human resource duties are maintained within practice policies and provide support as required.

Oversee the function the Financial Management to ensure effective undertaking or delegation of financial duties by contributing to and providing assistance as required delivering an effective and efficient finance system for the practice. Support will be provided by the practice partners.

• Manage practice and staff budgets and seek to maximise practice income.
• Analyse LES, DES, ICB, and other NHS or Public Health funded initiatives.
• Provide regular updates to lead partner – finance regarding practice finances.
• Maintain good working relationships with the NHS England and other NHS and public health bodies through the timely preparation and submission of claims and development plans to ensure the practice receives an appropriate and equitable allocation of resources.
• Administration and reconciliation of all practice income and expenditure.
• Preparation and maintenance of computerised Practice accounts to a standard required by the accountants.
• Process Computer Payroll and control of staff salaries, PAYE, NIC, SSP, SMP, SPP and NHS pension scheme administration, and notify Inland Revenue using ‘real time’ online transmissions on a monthly basis.
• Oversee an effective ordering system for medical and other practice supplies. Support is provided by Business Manager
• Manage the General/Personal Medical Services contract and budget and any annual review that is required by NHS England.
• Ensure submission of Enhanced services claims and receipt of payments to and from NHS England or other body, including Open Exeter.
• Ensure that targets are achieved within the Quality Outcomes Framework and submit annual returns and manage NHS England annual review Visits and the submission of evidence as required.
• Liaise with practice accountants and bank manager.
• Ensure adequate cleaning, maintenance, safety, fire prevention and general security of the premises.
• Facilitate repairs, replacement of necessary decoration to maintain good order of premises and fixtures.
• Manage the use by third parties of the premises and arrange for the payment of a service charge where appropriate.

Practice Organisation and Patient Services

• Oversee CQC related activity ensuring compliance is maintained.
• Plan, co-ordinate and monitor staffing levels to ensure that there are adequate resources to efficient and effective services to patients and support to doctors.
• Oversee and support the role of the administration and general office managers to enable them to undertake their delegated duties of day-to-day supervision of reception staff.
• Plan and oversee staff rotas to ensure adequate cover for absence for members of the practice team.
• Initiate and participate in new policies and procedures to aid and improve practice organisation and provision of services to patients and Clinical Commissioning Group as required. Work includes submitting referral pattern reports monthly and validating patient activity data.
• Apply and oversee the implementation of practice policies, standards and guidance.
• Produce agendas for practice meetings, produce weekly action point lists during meeting for agreement.
• Investigate and respond to complaints in conjunction with other members of the practice team and maintain records for an annual QOF review

Information Management and Technology

• Keep abreast of the latest development in primary care including DOH initiatives [GPSOC] such as national summary records, electronic prescribing and disease coding and update the practice management team. This may involve adopting an alternative web based clinical system such as EMIS Web or Systm One.
• Motivate, support and monitor staff in the use of it, organise and oversee it training in conjunction with the local health IT service.
• Arrange the issue services of NHS Smart Cards and NHS email accounts.
• Liaise with NHS IT regarding systems procurement; it’s funding and national IT development programmes. Ensure that failed IT equipment is replaced promptly by NHS IT Service and that software support is also promptly provided.
• Contribute to the Quality and Outcomes framework in conjunction with all members of the practice team.

Practice Communication

• Give regular updates to partners regarding ongoing projects.
• Ensure good communication to all relevant staff is maintained using the Practice Intranet.

Health and Safety

• Ensure compliance with legislation relating to health and safety.
• Implement health and safety policies and procedures.
• Ensure that a health and safety hazard inspection is carried out and recorded (annually)
• Ensure all accidents or dangerous incidents are investigated, recorded and reported where necessary and any follow up undertaken.

New Business Ventures

• Working with the partners seek and analyse new business opportunities, including potential tenders.
• Produce business cases as required.
• Liaise closely with the partners on new projects.

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