Omni-Channel eCommerce Operations Lead (Hybrid)

Levi Strauss & Co.; Northampton; Hybrid; GBP 40,000 - GBP 55,000; Full time

Job summary

A leading apparel company is seeking an eCommerce Operations Specialist in Northampton, UK, to enhance customer experience and oversee operations across retail and logistics. This role requires at least 5 years of experience in omni-channel retail, strong analytical skills, and effective communication. The successful candidate will improve KPIs and implement operational strategies, working closely with various teams. This is a hybrid position with office attendance expected 2-3 days a week.

Qualifications

• At least 5 years of experience in omni-channel operations, retail management, or e-commerce.
• Strong understanding of omni-channel retail trends and customer behavior.
• Experience working in a DTC or omnichannel retail environment.

Responsibilities

• Oversee day-to-day operations for eCommerce and manage customer experience.
• Develop and implement SOPs for ecommerce operations to improve efficiency.
• Analyze operational data to identify trends and optimize costs.

Skills

Critical thinking

Communication skills

Project management

Problem-solving

Time management

Education

Bachelor's degree in business, Supply Chain, Operations Management, or related field.

Job description

A leading apparel company is seeking an eCommerce Operations Specialist in Northampton, UK, to enhance customer experience and oversee operations across retail and logistics. This role requires at least 5 years of experience in omni-channel retail, strong analytical skills, and effective communication. The successful candidate will improve KPIs and implement operational strategies, working closely with various teams. This is a hybrid position with office attendance expected 2-3 days a week.