Omni-Channel CX Project Lead

JD Sports Fashion Plc; Rochdale; On-site; GBP 30,000 - GBP 45,000; Full time

Job summary

A leading sports retail company is seeking a Customer Experience Executive to enhance customer journey across all touchpoints. This role involves managing customer experience improvement projects and collaborating with cross-functional teams to deliver measurable enhancements. To succeed, candidates should have advanced Microsoft Office skills, proven project management capabilities, and a strong analytical mindset. Excellent communication skills are crucial for presenting findings to stakeholders and resolving customer issues within a fast-paced environment.

Qualifications

• Demonstrated project management experience in planning, execution, and reporting.
• Strong analytical skills with attention to detail.
• Excellent written and verbal communication skills tailored for varied audiences.

Responsibilities

• Coordinate customer experience improvement projects from initiation to delivery.
• Monitor and evaluate the impact of changes using customer data.
• Handle escalated customer issues with professionalism.

Skills

Advanced proficiency in Microsoft Office

Project management skills

Analytical abilities

Problem-solving skills

Communication skills

Commercial awareness

Tools

Microsoft Excel

Atlassian CX Jira

Job description

A leading sports retail company is seeking a Customer Experience Executive to enhance customer journey across all touchpoints. This role involves managing customer experience improvement projects and collaborating with cross-functional teams to deliver measurable enhancements. To succeed, candidates should have advanced Microsoft Office skills, proven project management capabilities, and a strong analytical mindset. Excellent communication skills are crucial for presenting findings to stakeholders and resolving customer issues within a fast-paced environment.