Regional Support Manager

Welfordhc; Bury St Edmunds; Hybrid; GBP 80,000 - GBP 100,000; Full time

Job summary

A quality care home provider in the East Midlands is seeking a Regional Support Manager to provide tailored support across multiple homes. The ideal candidate will have senior management experience in care homes, offering hands-on assistance to ensure compliance and high standards. This role allows significant autonomy and influence, with strong opportunities for progression. Candidates must possess excellent interpersonal skills and a comprehensive understanding of regulatory standards in care.

Benefits

Competitive salary

Fully expensed company vehicle

Strong opportunities for career development

Qualifications

• Experience in leading good-rated care homes.
• Proven stability in previous roles.
• Experience in conducting HR investigations.

Responsibilities

• Provide tailored on-site support to Home Managers.
• Support the development and monitoring of action plans.
• Conduct focused audits and produce summary reports.

Skills

Excellent at building rapport

Highly organised

Calm and pragmatic approach

Strong understanding of CQC expectations

Strong team player

Education

Senior care home management experience

Tools

IT systems

Job description

Salary: Competitive (dependent on experience)

Location: Regional - significant travel required - East Midlands, Bury St Edmonds

Reporting to: Operations Director / Group Operations Director

About the Role

We are looking for an experienced, committed care professional to join our team as a Regional Support Manager in the East Midlands and Bury St Edmonds area. This role is ideal for someone who has successfully led good-rated care home and is now ready to apply their expertise, leadership and passion across multiple homes.

You will work alongside Home Managers (not as a line manager), providing hands-on, practical support to ensure our homes operate smoothly, compliantly and efficiently - while remaining happy places for residents, relatives and staff.

This is a highly autonomous role with real influence over how we run our business and strong opportunities for future progression.

Key Responsibilities

• Provide tailored, on-site support to Home Managers to help homes achieve and maintain Good CQC ratings
• Support the development, implementation and monitoring of robust action plans following compliance inspections, audits and external reviews
• Monitor progress against actions on a monthly basis, ensuring timely completion and sustained improvement
• Support and participate in safeguarding and whistleblowing investigations, attending meetings as required
• Work with homes to maintain high occupancy levels, drive private occupancy where appropriate and support positive resident and relative experiences
• Support effective payroll management, cost control and workforce planning to minimise or eliminate agency usage
• Review compliance reports, QA evidence and performance data, translating findings into clear, practical actions
• Support completion of monthly Quality Assurance Framework (QAF) requirements and ensure evidence meets CQC expectations
• Conduct focused audits (e.g. care planning, medication, infection control, pressure care and clinical monitoring) and produce clear summary reports
• Provide hands-on operational and clinical support during periods of challenge, change or instability
• Offer peripatetic management cover during prolonged Home Manager absence and provide intensive support to underperforming services
• Act as an emergency point of contact when Home Managers are on leave
• Support the induction and development of new Home Managers
• Attend CQC inspections, resident, relative and staff meetings as required
• Participate in weekly Home Management support calls and regional operational forums

About You

• Excellent at building rapport and maintaining strong, trusting relationships
• Calm, pragmatic, supportive and non-controlling in your approach
• Highly organised, proactive and outcomes-focused, with a hands-on mindset
• Confident interpreting compliance and performance reports and turning insight into action
• Comfortable working independently while being a strong team player
• Willing to travel extensively across the region and respond to emergency situations
• Open to feedback, learning and professional development
• Confident using IT systems and adopting new technologies
• Strong understanding of CQC expectations and what good-rated care homes look like in practice
• Senior care home management experience (e.g. Home Manager, Deputy Manager or Clinical Lead)
• Experience working within large care home environments
• Proven stability and longevity in previous roles
• Experience managing safeguarding investigations and attending multi-disciplinary meetings
• Experience conducting HR investigations and hearings

Working Pattern & Package

Typically 3–4 days per week on-site in homes, with 1–2 days working from home and occasional office days

Competitive salary dependent on experience

Fully expensed company vehicle

High level of autonomy and influence

Strong opportunities for career development and progression

About Us

Welford Healthcare was founded in 2017 with the goal of building a boutique collection of quality care homes across the UK. Our strategy is to grow our business by acquiring mature care homes with quality foundations and strong potential for improvement and by investing in our people and our properties to ensure our homes are always inviting and homely. Whilst we are a growing business, we never lose sight of our primary and enduring purpose which is to provide good quality care for vulnerable adults. As we acquire new homes, we leverage our resources and expertise to ensure that the homes we run always have our residents’ wellbeing at their hearts.

Our senior leadership team has extensive experience of operating, opening and acquiring quality care homes with proven track records in regulatory compliance and running commercially successful businesses where meeting the needs and ensuring the happiness of our residents and our teams are the cornerstones of our approach.