Student Resolution & Casework Lead

Nulondon; Greater London; On-site; GBP 40,000 - GBP 55,000; Full time

Job summary

A prestigious higher education institution in Greater London seeks a Senior Casework Manager to oversee sensitive investigations and provide administrative support for the Student Resolution and Review Office (SRRO). The ideal candidate will have experience in case management within higher education, excellent communication skills, and the ability to navigate complex topics. Responsibilities include managing casework, engaging with various stakeholders, and ensuring compliance with GDPR and institutional policies. This role offers an opportunity for growth and development within a dynamic educational environment.

Benefits

Professional development opportunities

Dynamic work environment

Supportive staff culture

Qualifications

• Experience managing casework in a higher education setting.
• Ability to provide advice and guidance to senior staff.
• Strong skills in reviewing and analyzing complex information.

Responsibilities

• Manage the operational administration of the SRRO's casework.
• Engage with stakeholders to support case investigations.
• Provide senior advice on compliant casework delivery.

Skills

Analytical skills

Excellent written and verbal communication

Ability to engage with sensitive topics

Organizational skills

Education

Undergraduate degree or equivalent experience

Job description

A prestigious higher education institution in Greater London seeks a Senior Casework Manager to oversee sensitive investigations and provide administrative support for the Student Resolution and Review Office (SRRO). The ideal candidate will have experience in case management within higher education, excellent communication skills, and the ability to navigate complex topics. Responsibilities include managing casework, engaging with various stakeholders, and ensuring compliance with GDPR and institutional policies. This role offers an opportunity for growth and development within a dynamic educational environment.