Student Case Officer — Impactful, Hybrid Role

derby.ac.uk; East Midlands; Hybrid; GBP 35,000; Full time

Job summary

A modern university in the UK is seeking a Support Case Officer to manage student cases related to appeals, complaints, and misconduct. This role involves collaboration with various stakeholders, ensuring fair and timely outcomes while adhering to regulations. The position requires strong communication skills and experience in case management. Offering a hybrid working environment, this fixed-term role focuses on enhancing the student experience and promoting a positive university culture.

Benefits

Generous annual leave of 38 days

Employee Assistance Programme

Discounted onsite gym

Qualifications

• Experience in managing complex and sensitive student casework within a Higher Education environment.
• Ability to navigate sensitive issues with professionalism and tact.
• Proficient in producing accurate written communications and reports.

Responsibilities

• Manage a caseload of student cases under University's procedures.
• Prepare documentation for compliance with university and external guidelines.
• Conduct thorough and impartial investigations on diverse student matters.

Skills

Strong communication skills

Case management

Data protection principles

Interpersonal skills

Regulatory compliance

Education

HND level or equivalent work experience

Tools

Microsoft Office

Job description

A modern university in the UK is seeking a Support Case Officer to manage student cases related to appeals, complaints, and misconduct. This role involves collaboration with various stakeholders, ensuring fair and timely outcomes while adhering to regulations. The position requires strong communication skills and experience in case management. Offering a hybrid working environment, this fixed-term role focuses on enhancing the student experience and promoting a positive university culture.