Technical Account Manager

Deltatre; United Kingdom; On-site; GBP 50,000 - GBP 70,000; Full time

Job summary

A leading media technology company is seeking a Technical Account Manager for 12 months maternity cover. This role focuses on guiding clients through the technology ecosystem, managing customer relationships, and ensuring successful delivery of services. The ideal candidate has 5 years of experience in technical support or product development, strong communication skills, and a keen understanding of OTT technologies. Join an innovative team committed to delivering excellence and diversity in the workplace.

Benefits

Dynamic and supportive environment

Opportunities for professional growth

Commitment to diversity and inclusion

Qualifications

• 5 years of experience in related fields.
• Background in Software & Product Development and Network Engineering.
• Experience in guiding and training team members.

Responsibilities

• Attend project status meetings with customers.
• Manage technical discussions with customers.
• Document customer requirements for deliverables.

Skills

Client facing experience

Communication skills

Organizational skills

Detail-oriented

Technical understanding of OTT technologies

Education

Relevant BA or BS degree

Tools

Jira

Confluence

Microsoft Office

Job description

Technical Account Manager (Maternity Cover 12 months)

Product & Project Management

United Kingdom

Position

The primary focus of the Technical Account Management team is to support our client base of global content and media rights-holders during their journey through our ecosystem, helping them leverage our technologies and services to extract the best value out of them and ultimately enabling them to achieve their goals.

In broad terms, it´s the TAMs responsibility to help content owners translate their ideas into executable roadmap and deliverable items, steer them to best practices, encourage them to find strategic product & services compromises that fit the strengths of the existing platform set, and help them more broadly understand the digital ecosystem they exist within.

This role will require operational, technical, commercial & product sensitivity and will play a key role in helping Endeavor Streaming scale its customer base over the next few years.

Key Responsibilities and Accountabilities

• Attend project status meetings with Project Management team and Customers
• Manage and lead technical discussion with customers and their relevant technical teams
• Review feature requests, technical needs & requirements of existing customer book of business
• Liaise with Product Development, Engineering and Operations Departments to validate solutions for client deliverables
• Document customer use cases and requirements for new deliverables and feature requests
• Provide feedback from customers to Product Development Department for possible product/service enhancements
• Provide feedback to Commercial Account Managers regarding recommendations for products/services that existing customers are not utilizing that would be beneficial to them for up-sells and cross-sells
• Deliver presentations and demonstrations of products/services to customers
• Deliver training and technical consultation to customers to assist in uptake of platform
• Build and update customer-facing user guides and documentation
• Build and update internal-facing process guides and product knowledgebase
• Document technical integration designs for new customer implementations
• Address product/service-related customer questions/requests for information
• Maintain updated knowledge of our products and services and new/emerging technologies that we may need to recommend/integrate with to meet our customer’s needs

Requirements

Knowledge and Experience

• 5 years related experience
• Background in Technical Support, Software & Product Development, and/or Network Engineering
• Experience working in a high-level collaborative environment and promoting a teamwork mentality
• Experience as a team lead or other relevant position of responsibility.
• Experience of guiding and training other team members
• Experience in building User Stories and defining clear technical requirements

Skills and Abilities

• Strong client facing experience in Account Management, Business Analyst, Product and/or Project Management positions
• Strong client focused communication skills
• Strong organizational and collaborative skills
• Ability to multi-task and coordinate work efforts across multiple groups
• Fearlessness and pro-activeness.
• A restless mind that will anticipate and fix problems.
• A relentless attention to detail.
• A strong understanding and interest of all OTT relevant technologies and associated delivery mechanisms
• Knowledge of the wider sports, entertainment, events, and representation sectors.
• A relentless and passionate work ethic coupled with an ambition to grow and embrace new challenges.
• Relevant experience in Video Streaming or Broadcast/Digital Media would be highly beneficial.
• The ability to develop simple scripts to call REST APIs is a bonus.
• BA or BS degree in related field is not mandatory, but relevant
• IT proficiency across multiple systems and platforms (Jira, Confluence, Asana, etc, Basic photoshop and design skills, Microsoft Office proficiency.)
• PM or Agile certifications are a plus

We’re looking for someone who is:

• driven to push the boundaries and lead change and performance
• communicative to leave no-one in the dark and to work with your team successfully
• reliable so we know that we can call on you to meet deadlines
• passionate about the latest technologies and standards
• proactive to suggest improvements, identify and fix potential issues
• solid technically speaking, to advise both Clients and internal teams

Our people are key to our success and we pride ourselves on offering a dynamic, creative, innovative and supportive environment. Having the right combination of a 'can-do' approach, strong work ethic, integrity, friendliness and attention to detail is crucial.

Even if you don’t tick all the boxes for one particular role, but you have a keen interest in what we do, send us your details, we may find a suitable match during the interview process.

Deltatre consciously nurtures an environment where each and every team member feels safe to bring their whole selves to work, in which everyone is valued and respected for who they are and what they bring. Everyone has the opportunity to reach their full potential, and every team member is expected to treat everyone with dignity and respect, value different perspectives, use inclusive language and work in alignment with Deltatre's commitment to diversity and inclusion. At Deltatre, everyone is welcome and celebrated.

We are committed to ensuring that we provide equal opportunities for all. Please let us know if you need us to make any adjustments or if you have any special requirements for the interview process. Depending on the role this normally includes a written test and interview.

Note: This description excludes application form sections and privacy policy text to maintain focus on the role qualifications and responsibilities.