UK Account Manager

AnaVation LLC; Hounslow; On-site; GBP 35,000; Full time

Job summary

A dynamic staffing firm based in Hounslow is seeking an experienced Account Manager. The successful candidate will manage recruitment operations for a large temporary workforce, ensuring strong client relationships and meeting key performance indicators. Responsibilities include overseeing payroll processing, team management, and compliance with labor laws. Ideal candidates will have a background in recruitment or staffing, strong leadership skills, and an analytical mindset.

Benefits

Generous Annual Leave

Special Leave benefits

Enhanced Maternity & Paternity Pay

Life Assurance Cover

Medicash Health Plans

Salary Sacrifice Pension Scheme

Mental Health Support

Sabbatical Scheme

Cycle to Work Scheme

Impactful Work Environment

Qualifications

• Proven experience in an account management or operations role.
• Strong leadership and team management skills.
• Solid understanding of payroll and HR processes.

Responsibilities

• Build and maintain strong client relationships.
• Ensure client satisfaction with proactive communication.
• Oversee daily workforce operations to meet KPIs.

Skills

Account management

Team leadership

Excellent communication

Strong analytical skills

Education

Experience in recruitment or staffing sector

Knowledge of labor regulations

Tools

Recruitment technology

Management software

Job description

Position Overview

The position:

We are seeking a dynamic and experienced Account Manager to oversee the recruitment and management of a large, temporary workforce at our client site. You will be responsible for building and maintaining strong relationships with the client, managing a team of coordinators, ensuring smooth payroll operations, and delivering key performance indicators (KPIs) to meet customer expectations. The role demands a blend of customer service, operational management, and team leadership skills.

Working Hours: Monday-Friday // 09:00-17:00

Salary: £35,000

Contract Type: Permanent

Location: TW6 3AQ

Role Responsibilities

• Build and maintain strong, positive relationships with key client stakeholders.
• Ensure high levels of client satisfaction by providing consistent, proactive communication and addressing any concerns promptly.
• Act as the main point of contact between the client and the agency, ensuring client needs are understood and met.
• Oversee daily workforce operations to ensure KPIs (e.g., attendance, quality, and productivity) are consistently met.
• Track and report on performance metrics to senior management and the client, highlighting successes and areas for improvement.
• Implement continuous improvement initiatives to optimise productivity and reduce attrition.
• Ensure accurate and timely processing of payroll for temporary workers.
• Manage compliance with relevant labour laws, including working time regulations, health and safety, and wage guidelines.
• Address any payroll or compliance issues as they arise.
• Proactively address any issues related to recruitment, performance, or client expectations.
• Investigate and resolve any workplace incidents, complaints, or staffing concerns, ensuring minimal disruption to operations.

Qualifications

• Proven experience in an account management or operations role, ideally within the recruitment or temporary staffing sector.
• Experience working within the e-commerce or logistics sectors is desirable.
• Strong leadership and team management skills, with the ability to motivate and guide a diverse team.
• Excellent communication and interpersonal skills, with the ability to build strong client relationships.
• Solid understanding of payroll and HR processes, along with knowledge of labour regulations.
• Knowledge of recruitment technology and management software is desirable.
• Strong analytical and reporting skills, with a focus on delivering results.
• Ability to thrive in a fast-paced, high-volume environment.

Benefits

• Generous Annual Leave: 25 days pa + Bank Holidays and you gain an extra day off for each year you stay with us (after 2 years)
• Special Leave: Including Moving Day, Birthday, Wedding Day, and Volunteering Days
• Personal Leave: For Fertility or Cancer Treatment, Menopause, Gender Reassignment, Adoption and Time off for Dependents
• Enhanced Maternity & Paternity Pay to support your family journey
• Life Assurance Cover for peace of mind (after 1 year of service)
• Medicash Health Plans to support your wellbeing (after 1 year of service)
• Salary Sacrifice Pension Scheme with Penfold, to help secure your future
• Mental Health Support through our partner Therapy Chat
• Sabbatical Scheme to recharge and refocus
• Cycle to Work Scheme for an eco-friendly commute
• Impactful Work Environment where you’ll contribute to one of Europe’s fastest-growing start-ups

£35,000 - £35,000 a year

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