Customer Experience Advisor - Entry Level

Calor Gas Ltd; Fawley, Stoney Stanton; On-site; GBP 26,000; Full time

Job summary

A leading gas provider seeks a Customer Service Advisor in Fawley to deliver exceptional service by resolving queries and supporting customers over the phone and in writing. The role involves processing orders, managing accounts, and promoting products. Ideal candidates possess strong communication skills and the ability to thrive in a fast-paced atmosphere. Offering competitive pay, annual leave, and medical benefits, this position supports personal and professional growth within the customer experience team.

Benefits

25 days of annual leave

Holiday Purchase Scheme

Private Medical Insurance

Company Pension Scheme

Staff Discounts on Calor Gas

Qualifications

• Proactive and personable individual with a passion for customer service.
• Ability to work effectively under pressure.
• Experience in a customer service role preferred.

Responsibilities

• Respond to inbound and outbound customer calls.
• Process customer orders and handle account administration.
• Investigate and resolve customer complaints.

Skills

Strong communication and interpersonal skills

Customer-focused approach

Ability to stay organised

Meticulous attention to detail

Familiarity with Microsoft Office

Experience with SAP

Job description

A leading gas provider seeks a Customer Service Advisor in Fawley to deliver exceptional service by resolving queries and supporting customers over the phone and in writing. The role involves processing orders, managing accounts, and promoting products. Ideal candidates possess strong communication skills and the ability to thrive in a fast-paced atmosphere. Offering competitive pay, annual leave, and medical benefits, this position supports personal and professional growth within the customer experience team.