Luxury Luggage Concierge — Elevate Guest Experiences

Rocco Forte Hotels Limited; Greater London; On-site; GBP 10,000 - GBP 40,000; Full time

Job summary

A leading hospitality group is seeking a dedicated Luggage Porter to enhance guest experiences. Located in Greater London, the ideal candidate will manage luggage handling, collaborate with hotel teams, and provide personalized local recommendations. Candidates should have a passion for guest service and experience in luxury hospitality. This role offers a rewarding environment with growth opportunities and commitment to excellence.

Benefits

Discounted hotel rates

Food and Beverage discounts

Extensive learning opportunities

Meals on duty

Social activities

Recognition programs

Pension Scheme

Cycle to Work Scheme

Qualifications

• Warm, friendly, and approachable individual with a passion for guest service.
• Experience in a similar role, preferably within luxury hospitality.
• Strong communication skills and ability to work well in a team.

Responsibilities

• Deliver smooth and efficient luggage handling for guests upon arrival and departure.
• Provide personalized local recommendations to enhance the guest experience.
• Collaborate with the Concierge and Doorman teams to ensure seamless service.

Skills

Guest service

Communication skills

Local knowledge

Proactive attitude

Teamwork

Job description

A leading hospitality group is seeking a dedicated Luggage Porter to enhance guest experiences. Located in Greater London, the ideal candidate will manage luggage handling, collaborate with hotel teams, and provide personalized local recommendations. Candidates should have a passion for guest service and experience in luxury hospitality. This role offers a rewarding environment with growth opportunities and commitment to excellence.