Luxe Guest Loyalty Lead for VIP Travel & Engagement

Scott Dunn Ltd.; Greater London; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading luxury travel operator in London seeks a seasoned travel professional to enhance guest relations and generate qualified leads. In this role, you'll actively engage with previous guests, reminding them of the exceptional service provided, while ensuring their loyalty. Strong communication and organizational skills coupled with a passion for travel are essential. In return, attractive benefits including commission schemes and professional development opportunities await the right candidate.

Benefits

Career progression opportunities

Commission and bonus incentive schemes

Subsidised private healthcare

Pension scheme

Paid volunteering leave

Exclusive industry discounts

Qualifications

• Extensive global travel knowledge is a must.
• Prior experience in a guest-facing travel role.
• Dedication to delivering outstanding service.

Responsibilities

• Engage with historical guests to encourage rebooking.
• Generate leads for the sales team based on travel knowledge.
• Maintain accurate guest information in the CRM.

Skills

Passion for travel

Strong relationship management

Exceptional guest service delivery

Excellent attention to detail

Organisational skills

Education

Travel Industry experience

Tools

CRM systems

Job description

A leading luxury travel operator in London seeks a seasoned travel professional to enhance guest relations and generate qualified leads. In this role, you'll actively engage with previous guests, reminding them of the exceptional service provided, while ensuring their loyalty. Strong communication and organizational skills coupled with a passion for travel are essential. In return, attractive benefits including commission schemes and professional development opportunities await the right candidate.