Store Team Lead: Elevate Service & Sales

The White Company; Manchester; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading retail company in Manchester is looking for a dedicated individual to supervise their team and ensure exceptional customer service. The role involves training and motivating staff, maintaining store presentation, and managing administrative tasks. The ideal candidate should bring leadership skills and a passion for customer satisfaction. The company offers competitive salaries and great benefits, including discounts, holiday entitlements, and a pension scheme.

Benefits

50% discount on products

23 days holiday rising to 25

Volunteer Day

Discretionary bonus scheme

Perkplace Benefits Platform

Group Personal Pension scheme

Life assurance plan

Social events throughout the year

Qualifications

• Experience in team leadership and customer service.
• Ability to handle customer queries and complaints efficiently.
• Strong understanding of retail operations and merchandising.

Responsibilities

• Supervise the team to ensure an exceptional customer experience.
• Train and motivate staff to deliver high levels of performance.
• Maintain store presentation and adherence to brand standards.
• Handle store administrative procedures, including cash handling and transactions.
• Open and close the store during senior management absence.

Skills

Team supervision

Customer service

Sales optimization

Training and development

Job description

A leading retail company in Manchester is looking for a dedicated individual to supervise their team and ensure exceptional customer service. The role involves training and motivating staff, maintaining store presentation, and managing administrative tasks. The ideal candidate should bring leadership skills and a passion for customer satisfaction. The company offers competitive salaries and great benefits, including discounts, holiday entitlements, and a pension scheme.