CDP & Personalisation Consultant

RS Group; Greater London; Hybrid; GBP 50,000 - GBP 70,000; Full time

Job summary

A leading technology and services company is looking for a Personalisation Consultant to assist in operating their Customer Data Platform. This fixed-term role, based in a hybrid setting, requires expertise in e-commerce personalisation and a deep understanding of cross-channel customer journeys. Responsibilities include collaborating with various teams, establishing best practices, and activating data-driven customer experiences. They offer comprehensive employee benefits and a supportive work environment focused on diversity and inclusion.

Benefits

Annual performance bonus

Enhanced maternity and paternity leave

Private healthcare

Support for health conditions

Support for neurodiverse colleagues

Fertility and adoption support

Qualifications

• Proven experience delivering e-commerce personalisation at scale.
• Hands-on experience with Customer Data Platforms.
• Strong knowledge of journey orchestration and segmentation.

Responsibilities

• Collaborate with Technology and Architecture teams for CDP configuration.
• Establish CDP Centre of Excellence and develop frameworks.
• Advise on audience and segmentation models.

Skills

E-commerce personalisation

Customer Data Platform expertise

Journey orchestration

Data-driven decision making

Stakeholder collaboration

Tools

Activation tools

Job description

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Location: London, ENG, GB, N1C 4AG

Brand: RS Group

Function: Digital & Technology

Work Location: Virtual

CDP & Personalisation Consultant

Location: Hybrid (London, Corby or Manchester)

Fixed‑Term Contract: 12 months

RS Group is at a pivotal moment in our digital evolution as we begin to operationalise our new Customer Data Platform (CDP) — a strategically critical capability that will transform how we deliver personalised, insight‑driven customer experiences at scale.

To support this journey, RS are searching for a Personalisation Consultant/Specialist on an initial 12‑month fixed‑term contract. This role is perfect for someone with hands‑on experience in e‑commerce personalisation, CDP activation, and omnichannel journey orchestration — someone who can help shape both our foundational setup and our long‑term roadmap.

You’ll play a key role in building our personalisation ecosystem from the ground up, partnering closely with our MarTech, Marketing, Data, and Product teams to ensure RS unlocks the full value of our new platform.

What you’ll be doing:

• Collaborate with Technology and Architecture teams to ensure the CDP is configured for scale, optimised for data quality, and enabled with real‑time capabilities.
• Help establish RS Group’s CDP Centre of Excellence, shaping best‑practice ways of working and developing essential frameworks, playbooks, and operational guidelines.
• Advise on and support the development of effective audience and segmentation models, ensuring strong governance, consistency, and data integrity across teams.
• Guide the business on activating personalisation across omnichannel customer journeys, ensuring experiences are testable, compliant, and free of conflicts or over‑targeting.
• Support the prioritisation of personalisation use cases, advising on value measurement and reporting to demonstrate commercial and customer impact.
• Partner with teams to enhance journey orchestration design and educate stakeholders on activating insight‑driven targeting.
• Provide thought leadership on industry best‑practice personalisation approaches and translate these into actionable recommendations for RS.

About you

You’re an experienced personalisation specialist with hands‑on CDP and activation tool expertise, capable of delivering scalable, data‑driven customer experiences. You understand how data, technology, and journey design connect, and you’re confident working in environments where foundations are still evolving.

You can advise stakeholders at all levels while also getting hands‑on with audience setup, journey testing, and data validation. You bring a balanced approach—combining innovation with strong governance to ensure long‑term scalability.

You have experience with complex e‑commerce journeys and know how to orchestrate personalised experiences across channels without conflicts or over‑targeting. Above all, you’re curious, collaborative, and passionate about unlocking the full value of customer data.

What you’ll need

• Proven experience delivering e‑commerce personalisation at scale, ideally within a global or enterprise environment.
• Hands‑on experience working with Customer Data Platforms and associated activation tools within a complex MarTech ecosystem.
• Strong understanding of journey orchestration, segmentation, experimentation, and cross‑channel activation.
• Ability to design and embed scalable, data‑driven personalisation operating models.
• Confidence working with multiple stakeholders, navigating evolving structures, and influencing decisions.
• A collaborative mindset, capable of operating as both a practitioner and an advisor.

The extras you’ll get:

At RS, as well as the usual employee benefits you’d expect from a FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave, private healthcare, in the UK&I, we’ve just introduced a number of new Family Friendly Policies including:

• Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation
• Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post diagnostic support for autism spectrum, ADHD and Tourette’s syndrome
• Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause
• Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery, and gender confirmation surgery
• Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all.

We are RS

At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible.

Our purpose? Making amazing happen for a better world.

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in‑stock and over 3 million unstocked products to more than 1.2 million customers.

We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems.

We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible, and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.

Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.