Client Success & Account Manager

Nfuzion; United Kingdom; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A well-established business in the Northallerton area seeks a driven Customer Account Manager to manage existing accounts and serve as the main point of contact for valued clients. The role involves nurturing accounts, ensuring client needs are met, and resolving queries promptly. The ideal candidate will possess excellent organisational and communication skills, a strong sense of commercial awareness, and proficiency in IT skills, including CRM systems. This position offers an exciting opportunity to enhance client satisfaction and build long-lasting relationships.

Qualifications

• Experience in maintaining client relationships.
• Excellent organisational and communication skills.
• Strong commercial awareness.
• High degree of self-motivation and drive.
• Ability to work independently and as part of a team.
• IT skills, including Excel, Word, PowerPoint, CRM, and workflow systems.

Responsibilities

• Sustain client relationships by offering support, information, and guidance.
• Deliver exceptional customer service consistently.
• Utilise IT-based workflow and CRM systems effectively.
• Contribute to the overall team effort by achieving related goals.

Skills

Maintaining client relationships

Organisational skills

Communication skills

Commercial awareness

Self-motivation

Team collaboration

IT skills (Excel, Word, PowerPoint)

CRM and workflow systems

Job description

A well-established business in the Northallerton area seeks a driven Customer Account Manager to manage existing accounts and serve as the main point of contact for valued clients. The role involves nurturing accounts, ensuring client needs are met, and resolving queries promptly. The ideal candidate will possess excellent organisational and communication skills, a strong sense of commercial awareness, and proficiency in IT skills, including CRM systems. This position offers an exciting opportunity to enhance client satisfaction and build long-lasting relationships.