Sales Operations Manager

Swarco Traffic Holding AG; Richmond; On-site; GBP 60,000 - GBP 80,000; Full time

Job description

Location: Melsonby, United Kingdom | Full time

The Better Way. Every Day. At the forefront of intelligent traffic management, we design and deliver innovative solutions that keep people moving safely and efficiently across the UK and Ireland. Start making an impact with us today and join teams in over 70 countries.

What you will do

We’re looking for an experienced Sales Operations Manager to act as the operational backbone of our sales organisation. This is a hands‑on, individual contributor role with no direct line management responsibility. Instead, you’ll work across a geographically distributed sales team, providing structure, insight, and governance that enables the business to forecast accurately, sell effectively, and deliver profitably. If you enjoy owning systems, improving processes, and being trusted as the authority on “what the numbers really say”, this role will suit you well.

Key responsibilities

• CRM & Data Governance
  • Own Microsoft Dynamics 365 as the "source of truth" for the business.
  • Enforce rigorous data hygiene standards; ensure all opportunities are accurately staged, dated, and valued.
  • Troubleshoot workflows and drive user adoption across the sales team.
• Reporting & Analytics
  • Produce the Weekly Sales Report for Senior Leadership.
  • Build the data packs and slide decks for Monthly Business Reviews.
  • Partner closely with Finance to translate pipeline data into accurate revenue forecasts, credible year‑end projections, and clear commercial insight.
• Commercial Process & Proposal Support
  • Manage the "Order Intake" process, ensuring all booked deals meet compliance, margin, and documentation standards before handover to delivery.
  • Drive efficiency in the proposal process.
  • Assist in building quotes and proposals for complex Software, Solutions, and Urban Signage projects.
  • Monitor bid governance to ensure we are adhering to internal approval gates.

Profile

What we are looking for

• Experience using Microsoft Dynamics is essential.
• Degree level education desirable but not essential.
• At least 3 years sales operations experience.
• Experience selling B2G (local authority) would be beneficial, but not essential.
• Attention to detail is key.
• Having the ability to hold people accountable for adhering to process, without creating conflict, is important.
• Enjoys improving and optimising workflows.

What we offer

• Competitive salary and benefits package.
• 25 days holiday with bank holidays in addition + your birthday off.
• Employer pension contributions.
• Employee Assistance Programme.
• Life assurance up to 6x salary.

As well as providing a competitive salary and benefits package, SWARCO actively runs employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development, and you will also receive the benefits listed above.

Interested?

Please apply by clicking on the link below and share your details. Applications are shortlisted on a rolling basis, and we reserve the right to interview and appoint before any advertised closing date. We, therefore, encourage you to apply at the earliest opportunity to avoid disappointment. Applications received after the closing date will not be processed.

We have a responsibility to ensure that all employees are eligible to live and work in the UK; therefore successful candidates must have the right to work in the UK by the start of their employment. We are an equal opportunities employer.

Become a part of SWARCO. We look forward to receiving your comprehensive application via the online tool.

SWARCO UK & Ireland LTD.
Western House Business Park
East Road
Melsonby Richmond
North Yorkshire
DL10 5NF United Kingdom
T. [phone]