Front of House Officer

Ward Security Limited; Greater London; On-site; GBP 10,000 - GBP 40,000; Full time

Job summary

A leading security provider in Greater London is seeking a Front of House Security Officer to maintain safety and provide exceptional customer service at a prestigious location. The role requires a valid SIA licence and offers an hourly pay rate of £14.85. Benefits include support for SIA licensing, pension scheme, and training opportunities. The ideal candidate should have excellent communication skills and a professional demeanour. Join our inclusive workplace that promotes equal opportunities and values diversity.

Benefits

Financial support for SIA Licensing and renewal

Cycle to work salary sacrifice scheme

Company Pension scheme

Life Assurance benefits

Progression, training, and development opportunities

Discounted gym membership

Discounts at major retailers and travel suppliers

Qualifications

• Proven work experience as a Front of House Officer (min 1 year).
• Ability to deliver succinct and clear verbal and written reports.
• IT literate - Ability to operate detecting systems and emergency equipment.

Responsibilities

• Act as a point of contact and information center to staff and visitors.
• Report any issues to the supervisor or duty manager.
• Always conduct yourself in a professional manner.

Skills

Good customer service and communication skills

Professional attitude and appearance

Excellent organizational skills

Surveillance skills and detail orientation

Education

Valid SIA licence

First Aid trained

Job description

Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way?

…Apply now!

Ward Security is on the lookout for a Front of House Security Officer, who will work at our client’s premises at 50 Finsbury Square. This newly refurbished building will provide c.121,800 sq ft of offices arranged over lower ground, ground and seven upper floors together with a terrace on the 6th floor and a further pavilion and extensive roof terrace on the 8th floor overlooking Finsbury Square.

The ideal candidate will possess the skills to deliver an effective and efficient service to the client.

Role

Role: Front of House Officer
Pay Rate: £14.85 per hour
Shift Pattern: Monday to Friday, 08:00 -18:00
Location: EC2A, London
Role Requirements: SIA License

Benefits include:

• Financial support for SIA Licensing and renewal
• Cycle to work salary sacrifice scheme
• Company Pension scheme
• Life Assurance benefits
• Progression, training, and development opportunities

Additional benefits we offer via our ReWard membership

• Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and Supermarket vouchers
• Cinema tickets
• Access to 24/7 free Employee Assistance programme

Must have:

• Valid SIA licence
• Good customer service and communication skills
• Proven work experience as a Front of House Officer (min 1year)
• Excellent customer service and communication skills
• First Aid trained
• Professional attitude and appearance
• Ability to deliver succinct and clear verbal and written reports where necessary.
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Surveillance skills and detail orientation
• 5-year checkable work history
• IT literate - Ability to operate detecting systems and emergency equipment

Main Duties:

• Act as a point of contact and information center to staff and visitors.
• Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email.
• Report any issues to the supervisor or duty manager
• Always conduct yourself in a professional manner
• Respond to emergenciesDeal with conflict in an appropriate manner if required
• Write up incidents to the standard expected by Management
• Carry out ID checks
• Be vigilant to the Health and Safety risks
• Work on own initiative

Who We Are:

Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.

We seek the best talent to uphold our vision “ We look after our people; our people look after our clients. We aim to retain and attract the very best of both ”.

Why Work For Us?

Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.

We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.

To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal‑opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.