Process Specialist

Future of London; Stratford-upon-Avon; On-site; GBP 60,000 - GBP 80,000; Full time

Job description

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Key Information

Job Title: Process Specialist - 3678

Position Type: 12 Month Fixed Term Contract (Full Time)

Grade: Band 3

Salary: Up to £61,587 per annum depending on skills, knowledge, and experience + TfL benefits

Location: Palestra (Southwark)/Endeavour Square (Stratford)/Hybrid

Application Closing Date: Wednesday 18th February 2026 @ 23:59

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.

About the Role

We are looking for an experienced Hire to Retire (H2R) Process Specialist to play a key role in shaping, optimising and governing our end‑to‑end HR processes. In this role, you will support the Global Process Owner to uphold process design, improve operational performance, and ensure consistent, efficient delivery across the full employee lifecycle.

You will serve as a subject matter expert for the H2R process, partnering with Business Services, HR, Technology teams, and wider stakeholders to analyse process performance, identify improvements, and embed best‑practice methodologies.

This is an exciting opportunity for someone who enjoys complex problem‑solving, process design, and driving meaningful process transformation—particularly within modern HR ecosystems using SAP SuccessFactors and Signavio.

Key Responsibilities

• Support and uphold design and governance of the end‑to‑end H2R process, ensuring alignment across all sub‑processes.
• Analyse process effectiveness and efficiency; develop recommendations to drive continuous improvement.
• Lead and coordinate process improvement activities in partnership with Delivery Leads and HR stakeholders.
• Identify optimisation opportunities and embed best‑practice process methodologies.
• Translate business requirements and ensure alignment with ERP design principles.
• Maintain and update Standard Operating Procedures (SOPs), training materials and process documentation.
• Support major issue resolution and collaborate with relevant teams to address process performance challenges.
• Benchmark externally to identify leading practices, tools and approaches.
• Ensure benefits realisation and support Business Services continuous improvement and year‑on‑year savings targets.
• Collaborate with Tech & Data teams to ensure system/process alignment—particularly within SuccessFactors.
• Use Signavio and/or other process modelling tools to document, assess and optimise processes.

Skills & Experience

• Strong experience in Hire to Retire / HR Operations process design and optimisation.
• Demonstrated experience working in complex, matrixed Business Services or Shared Services environments.
• Proven ability to analyse processes, identify improvement opportunities and implement meaningful change.
• Strong knowledge of process modelling methodologies with hands‑on experience using Signavio, ARIS, Visio or similar tools.
• Experience working with SAP SuccessFactors (Employee Central or wider H2R modules).
• Excellent requirements‑gathering, documentation and analytical skills.
• Strong stakeholder management and communication skills.
• Ability to troubleshoot and resolve complex process issues.
• Understanding of continuous improvement methodologies.
• Experience supporting ERP‑related change programs.
• Exposure to cross‑functional process dependencies beyond H2R.
• Knowledge of organisational policies, information governance and compliance considerations.

What We’re Looking For

We’re seeking a collaborative, detail‑driven professional who thrives in a fast‑paced environment and enjoys working across multiple stakeholder groups. You’ll bring curiosity, process discipline, analytical strength, and a passion for improving how teams and systems operate together.

Application Process

Please apply using your CV. Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter.

We may close this advert early if we receive a high volume of suitable applications.

Vetting Process

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process ) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application but we’ll always treat you with transparency, respect and clear communication throughout.

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria.

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
• 30 days annual leave plus public and bank holidays
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.