Solutions Consultant

Incognito Software Systems Inc; Northampton; Hybrid; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading software company in Northampton seeks a Solutions Consultant to join the Professional Services team. This role involves delivering CRM implementations and consultancy services, focusing on customer success and account growth. Candidates should have 2-3 years of experience in CRM or business systems, excellent technical and consultative skills, and a proactive mindset. This opportunity offers autonomy in managing projects and influence in business growth while working in a hybrid environment.

Benefits

Opportunity to shape the role

Influence business growth

Hybrid working model

Qualifications

• 2-3 years experience in CRM, ERP, SaaS, or business systems.
• Hands-on delivery of professional services projects.
• Ability to manage multiple priorities effectively.

Responsibilities

• Deliver high-quality CRM implementations and consultancy services.
• Identify revenue opportunities within customer accounts.
• Manage workload effectively to meet delivery and customer satisfaction objectives.

Skills

Strong technical understanding

Consultative customer-centric approach

Clear communicator

Proactive and self-motivated

Business process understanding

Job description

Solutions Consultant Location: Central Northampton ( 3:2 Hybrid ) **Role Overview** We are seeking a Solutions Consultant to join our Professional Services team, responsible for delivering high-quality CRM implementations and consultancy services to our customers. This role is focused on the successful delivery of Gold-Vision projects, including system configuration, integrations, data migration, and end-user training, ensuring customers achieve measurable value from their investment.You will work closely with customers across the full delivery lifecycle, combining strong technical understanding with a consultative, customer-centric approach. Alongside core delivery responsibilities, the role includes a secondary focus on customer engagement, account growth, and supporting sales activity through solution design, demonstrations, and identification of additional professional services opportunities.This is an excellent opportunity for a delivery-driven consultant who enjoys autonomy, ownership, and playing a key role in both customer success and commercial growth. **Key Responsibilities** Deliver projects both on-site and remotely, working independently and collaboratively with internal teams to maintain a high-quality customer experience and continuously improve delivery processes and resources.Identify and support revenue opportunities within existing customer accounts, including professional services, enhancements, and additional solution requirements, contributing to agreed sales and account growth targets.**Business Systems Experience:** 2–3 years’ experience delivering professional services within a CRM, ERP, SaaS, or business systems environment, including customer-facing project delivery, system configuration, and implementation support. In-person experience highly desirable. Hands-on experience Clear experience and understanding of business process needs that exist in Sales, Marketing, Operations/Delivery, Customer Care, Customer Success, and Finance. **Industry Knowledge:** Business-to-business experience, especially desirable working with construction, manufacturing, or software markets is desirable, though not essential. **Consultative Skills:** Able to understand customer requirements, translate business processes into system solutions, and apply best-practice recommendations to drive customer value. **Mindset:** Proactive, self-motivated, and organised, with the ability to manage multiple priorities and work effectively both independently and as part of a team. Clear and confident communicator with strong verbal and written skills, We are looking for a Solutions Consultant who is highly autonomous, hands-on, and delivery-focused, with a strong sense of ownership across customer projects. This individual will demonstrate the ability to manage their workload effectively, deliver high-quality professional services, and consistently meet agreed delivery, billability, and customer satisfaction objectives.They should combine strong practical execution skills with a consultative mindset, enabling them to build trusted customer relationships, apply best-practice solutions, and identify opportunities to enhance customer outcomes. With a proactive and continuous-improvement approach, this role offers the opportunity to develop deeper technical and commercial expertise and progress into more senior consultancy or leadership roles as the business grows**What We Offer** Opportunity to shape the role and influence business growth. **Location / Hybrid**We are the software author for Gold-Vision CRM and have experienced strong growth in recent years. We work with a wide range of organisations across the UK, Europe and North America. Our growing Gold-Vision customer base ranges from small emerging businesses, to major plc’s, across the commercial and non-profit sectors. Gold-Vision is a fully featured CRM solution that unifies Sales & Marketing. Our teams’ background is based on extensive business and systems experience, matched by expert technical knowledge. Gold-Vision supports the full business lifecycle including customer management, sales automation, marketing automation, project and event management. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_*Gold-Vision is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.*