Hospitality Service Manager

Peoplebank; Glasgow; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading hotel management company is seeking a Head of Operations to oversee hotel functions at the Holiday Inn Glasgow Airport. The role involves leadership, hands-on management, and team development, aimed at enhancing guest experiences and improving business performance. Candidates should have strong management experience, excellent numeracy and literacy skills, and the ability to navigate change effectively. Competitive benefits include employee discounts, wellbeing support, and career development opportunities.

Benefits

Employee discounts on hotel stays

Access to IHG employee benefits

Shopping discounts

Wellbeing support and fitness programs

Free meals on duty

Free parking

Qualifications

• Strong management experience in a hotel or similar property.
• Ability to improve business metrics and manage changes effectively.
• Strong analytical skills to produce and analyze reports.

Responsibilities

• Oversee all hotel operations and lead the service team.
• Embrace hands-on involvement across various departments.
• Foster team development and create a positive working environment.

Skills

Management experience

Commercial acumen

Numeracy skills

Literacy skills

Leadership

Job description

Are you ready to take on a leadership role and oversee all hotel operations? Working in partnership with an experienced General Manager, you'll have the opportunity to apply your knowledge across all operational departments.

What You'll Do:

• Lead with Passion: Naturally guide and direct a team of Hospitality Service Experts who are dedicated to delivering exceptional guest experiences.
• Hands-On Approach: Embrace a hands-on role, working across various departments to ensure smooth operations.
• Develop Talent: Take ownership of the ongoing development of your team, fostering a positive and growth-oriented environment.
• Grow Your Skills: This role is perfect for an established Head of Department looking for their first management opportunity, allowing you to develop your skills in all areas of the business.

Why Join Us?

Be part of a team that values passion, dedication, and exceptional service. If you're ready to lead with expertise and make a significant impact, we want to hear from you!

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• You will be an adaptable head of department or a senior member of the operations team with strong management experience within a similar sized property.
• Commercial acumen and a proven track record in improving business metrics.
• Credibility and personal drive; you will be visible amongst the team.
• Will be a key ambassador across the hotel, personally promoting the hotel whilst ensuring your team does the same.
• Exceptional level of numeracy and literacy skills.
• Ability to produce and analyse reports to drive the performance of the hotel.
• Manage and lead the team through periods of change with an authentic and genuine demeanour.

Hotel

The Holiday Inn Glasgow Airport is conveniently located within the Glasgow International Airport complex, providing easy access to the city centre with a 24-hour bus service just 10 minutes away. Situated right by the M8 motorway, our hotel features 300 modern and comfortable bedrooms, along with a Meetings & Events facility catering to our corporate clients.

The hotel offers a range of amenities to ensure a pleasant stay. Guests can enjoy free Wi-Fi throughout the hotel, on-site parking. Our stylish guest rooms are equipped with comfortable beds and pillow menus to ensure restful nights. In the hotel’s restaurant, you can enjoy a traditional full Scottish breakfast buffet, as well as a variety of dishes including steaks and burgers. After a long day, relax in the lounge bar and catch live sports on two widescreen TVs, or order from the 24-hour room service menu12.

For business travellers, the hotel offers 18 flexible meeting rooms that can host up to 250 delegates. The Scottish Exhibition and Conference Centre is just a 15-minute drive away, making it convenient for attending events. Additionally, the Intu Braehead shopping and leisure complex, which includes a cinema, nightclubs, and a bowling alley, is just a short drive away.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.