Cloud Telephony Implementation Lead

PHMG; Manchester; On-site; GBP 35,000 - GBP 50,000; Full time

Job summary

A leading audio branding agency in Manchester seeks a Mid-Senior level implementation consultant. You will consult with clients on cloud telephony systems, manage project deliveries, and create call flow maps, with a focus on enhancing the caller experience. This role requires strong communication skills, technical expertise in telephony systems, and the ability to thrive in a dynamic environment.

Qualifications

• Experience in a multitude of portal-based telephony systems.
• Familiarity communicating, supporting and consulting clients via phone or email.
• Number porting experience preferred.

Responsibilities

• Consulting with clients regarding alternative solutions to their telephony setup.
• Creating detailed client-friendly call flow maps.
• Accurate and controlled implementation and testing of projects going live.
• Providing technical assistance to account management support teams.
• Training and support capacity with complex casework.

Skills

Experience working in Implementation roles using cloud telephony or other similar technologies

Excellent communication and administrative skills

Strong sense of urgency and comfortable closing high volumes of case work

Technical skills, knowledge and experience based within Technical Implementation

Using a CRM and Microsoft office suite confidently

Can work in a fast-paced, dynamic environment

Job description

A leading audio branding agency in Manchester seeks a Mid-Senior level implementation consultant. You will consult with clients on cloud telephony systems, manage project deliveries, and create call flow maps, with a focus on enhancing the caller experience. This role requires strong communication skills, technical expertise in telephony systems, and the ability to thrive in a dynamic environment.