Luxury Boutique Store Manager – Lead Team & Customer Experience

Vivienne Westwood Ltd.; Nottingham; On-site; GBP 100,000 - GBP 125,000; Full time

Job summary

A leading British fashion brand is seeking an experienced Store Manager for its Nottingham boutique. You will lead the store team, drive store performance, and ensure customers receive a luxury experience that reflects the brand's values. Responsibilities include managing key store operations, coaching staff, handling customer service issues, and maintaining high visual merchandising standards. The role offers a comprehensive benefits package and an opportunity to develop skills in a supportive environment.

Benefits

Commission

Uniform allowance

Staff discounts

Training

Health & Wellbeing support

Cycle to work scheme

Generous annual leave allowance

Pension Scheme

Perkbox membership

Qualifications

• Proven leadership experience in a retail environment.
• Strong customer service skills and ability to resolve complaints.
• Experience in managing a team and conducting training.

Responsibilities

• Lead the Nottingham boutique as Store Manager.
• Drive store performance and support the team.
• Ensure high standards of customer service.

Skills

Computer Literacy (SAP/Prism/Krunch)

Disciplinary Action experience

Inventory Management

Visual Merchandising

Job description

A leading British fashion brand is seeking an experienced Store Manager for its Nottingham boutique. You will lead the store team, drive store performance, and ensure customers receive a luxury experience that reflects the brand's values. Responsibilities include managing key store operations, coaching staff, handling customer service issues, and maintaining high visual merchandising standards. The role offers a comprehensive benefits package and an opportunity to develop skills in a supportive environment.