Leakage & Consumption Resolution Specialist

Pennon Group; Exeter; On-site; GBP 28,000; Full time

Job summary

A leading UK water services company is seeking a Metered Consumption and Leakage Case Manager in Exeter. This full-time, permanent position involves resolving customer queries related to consumption and leakage efficiently. Candidates should have customer service experience and good communication skills. This role offers a competitive salary of £27,010 per annum and excellent benefits, including generous holidays and a discretionary bonus. Join us in creating a greener future with a commitment to excellence.

Benefits

Generous holiday allowance plus bank holidays

Discretionary Bonus

Competitive Contributory Pension

Access to the Company Sharesave Scheme

Various health benefits

Qualifications

• Good general standard of education.
• Customer service experience.
• Ideally ability to identify and apply Leak Allowance and GSS.

Responsibilities

• Deliver high-quality customer service.
• Respond to written customer contacts promptly.
• Handle customer queries with empathy and clarity.
• Determine eligibility for leak allowances.
• Liaise with field staff and external contractors.

Skills

Customer service experience

Strong communication

Ability to compile structured letters/emails

Education

Minimum of GCSE Grade C or equivalent in English and Maths

Job description

A leading UK water services company is seeking a Metered Consumption and Leakage Case Manager in Exeter. This full-time, permanent position involves resolving customer queries related to consumption and leakage efficiently. Candidates should have customer service experience and good communication skills. This role offers a competitive salary of £27,010 per annum and excellent benefits, including generous holidays and a discretionary bonus. Join us in creating a greener future with a commitment to excellence.