Dental Nurse

West Suffolk Clinical Commissioning Group; Ipswich; Hybrid; GBP 22,000 - GBP 28,000; Full time

Job summary

A dental practice in Ipswich is seeking a full or part-time dental receptionist with previous dental experience. The role includes managing reception duties, ensuring a positive patient experience, and effective communication within the team. Ideal candidates will have excellent customer service skills, be professional, and work well under pressure. The practice offers a great work culture, CPD funding, indemnity insurance, and more, with flexible scheduling of 24 to 40 hours per week including some Saturday mornings.

Benefits

Excellent salary

Social and team building events

Progression and development

Offsite parking

Wellbeing classes

Qualifications

• Willingness to be involved with a professional team and a can-do attitude.
• Affable personality.
• Professional at all times, punctual, and flexible.

Responsibilities

• Ensure the patient has the best experience from first contact to checkout.
• Manage reception duties and complete reports as necessary.
• Diary management, zoning, and appointment booking.

Skills

Excellent communication skills

Customer service skills

Knowledge of the dental industry

Ability to work under pressure

Use of dental software SOE Exact

Job description

About the Role

Lighthouse Dental practice in Ipswich is looking for a dental receptionist who has previous dental experience. Whether you are a dental nurse looking to change direction or have previous experience working as a dental receptionist, apply now to join our friendly, highly motivated, and hardworking team.

We are offering this position on a full or part-time basis from 24 to 40 hours per week, which will include one Saturday morning in 6 (8.45 – 13.15 additional to contracted hours).

The practice is open Monday – Friday 08.15 – 17.30 and Saturday 7.45 - 2pm.

Main duties will include;

• Ensure the patient has the best experience they can have from the moment they first contact the practice to when they check out
• Ensure you have an excellent communication pathway in place between yourself, the team and the patients
• Take control of the reception duties and complete reports as necessary
• Diary management, zoning and appointment booking following practice policy
• Always answer incoming calls in a professional manner and ensure that any messages/enquiries are noted and passed to the relevant person for follow up
• Make telephone calls as requested by clinicians and in response to patient enquiries
• Manage incoming/outgoing enquiries in a timely manner and always meet deadlines
• Ensure that any communications are noted effectively so an audit trail of any form of communication can be referred to at any time
• Patient finance, applications and cash handling and end of day cashing up
• Help patients sign up to the dental plan

About the Candidate

• A willingness to be involved with a professional team and a can‑do attitude is essential.
• The ability to work in a calm manner in a fast‑paced environment.
• Have an affable personality and fantastic customer service skills.
• Have a good knowledge of the dental industry.
• Be able to communicate effectively face to face with patients, on the telephone and within the team.
• Have a positive work ethic, able to maintain a high standard of work production.
• Be happy to interact with the team and offer suggestions for improvement of processes.
• Be able to use initiative and work well under pressure.
• Ideally have experience with the dental software SOE Exact.
• Be willing to learn the practice’s systems and maintain their effectiveness.
• Be professional at all times, punctual, flexible, reliable and very well presented.

About Us

• Excellent salary
• Social and team building events throughout the year
• Progression and development
• Modern surgeries and dental software system
• Offsite parking provided on a rota basis
• Fabulous work culture and team ethos
• Core CPD provided paid for
• GDC registration paid for
• Indemnity insurance provided
• An additional day’s holiday on your birthday (or next nearest working day if on a weekend!)
• Wellbeing classes

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.