Dental Receptionist & Patient Experience Lead

West Suffolk Clinical Commissioning Group; Ipswich; Hybrid; GBP 22,000 - GBP 28,000; Full time

Job summary

A dental practice in Ipswich is seeking a full or part-time dental receptionist with previous dental experience. The role includes managing reception duties, ensuring a positive patient experience, and effective communication within the team. Ideal candidates will have excellent customer service skills, be professional, and work well under pressure. The practice offers a great work culture, CPD funding, indemnity insurance, and more, with flexible scheduling of 24 to 40 hours per week including some Saturday mornings.

Benefits

Excellent salary

Social and team building events

Progression and development

Offsite parking

Wellbeing classes

Qualifications

• Willingness to be involved with a professional team and a can-do attitude.
• Affable personality.
• Professional at all times, punctual, and flexible.

Responsibilities

• Ensure the patient has the best experience from first contact to checkout.
• Manage reception duties and complete reports as necessary.
• Diary management, zoning, and appointment booking.

Skills

Excellent communication skills

Customer service skills

Knowledge of the dental industry

Ability to work under pressure

Use of dental software SOE Exact

Job description

A dental practice in Ipswich is seeking a full or part-time dental receptionist with previous dental experience. The role includes managing reception duties, ensuring a positive patient experience, and effective communication within the team. Ideal candidates will have excellent customer service skills, be professional, and work well under pressure. The practice offers a great work culture, CPD funding, indemnity insurance, and more, with flexible scheduling of 24 to 40 hours per week including some Saturday mornings.