Operations Supervisor

ABO; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

An educational institution in Greater London is seeking an Operations Supervisor to lead Facilities and Customer Service operations. The role involves supervising daily operations, ensuring the safety and security of users, and acting as a Duty Manager for the campus. Candidates should have experience in facilities supervision and be capable of responding to emergencies effectively. This is a fantastic opportunity to join a prestigious team at a world-leading music conservatoire.

Qualifications

• Experience in supervision of facilities and customer service operations.
• Ability to respond to emergencies promptly and competently.
• Strong communication and interpersonal skills.

Responsibilities

• Supervise guest services and facilities operations.
• Serve as building Duty Manager for the campus.
• Ensure general security and safety of the College and its users.

Job description

Founded in 1882, The Royal College of Music (RCM) is a world leading music conservatoire with a prestigious history and contemporary outlook. Our excellence was recognised by the 2025 QS World University Rankings, in which we were ranked as the global No. 1 institution for both Music and Performing Arts. The College has held this world‑leading place in Performing Arts for four successive years, while Music is a new subject introduced to the rankings in 2024.

The RCM is seeking an Operations Supervisor to join the diverse Estates & Facilities team at the College. The post‑holder will provide fluid and efficient supervision of a range of Facilities, Front of House and Customer Service operations and relevant teams. The successful candidate will be capable of supporting every facet of the Estates department with day‑to‑day operations, including serving as building Duty Manager for the campus. The Operations Supervisor will respond to all emergencies in a professional, competent manner, ensuring the general security and safety of the College and its users.

Job reference number: 200-26

Closing date: 9am Monday 16 February 2026

Interview date: Wednesday 25 February 2026

Contact details

[e-mail]
0207 591 4840 and 0207 591 4782
Royal College of Music
Prince Consort Road
London
SW7 2BS

Related information

• Download 200 26 Operations Supervisor Applicant Information Pack